Sales support at the Herne location (m/f/d)

Whether in luxurious cruise ships such as the AIDAcosma, imposing work ships such as the giant Pioneering Spirit, in car air conditioning, refrigerators or bucket wheel excavators: The products of VULKAN have proven themselves for decades, are highly innovative and worldwide. With five production facilities, more than 50 sales companies and more than 18 locations worldwide, the VULKAN Group is one of the leading players in the field of marine, refrigeration and air conditioning technology, as well as industrial and energy technology. Around 1,400 employees find attractive and sustainable jobs with a perspective in our family-run technology company. Sales Support (m/w/d) Job ID: 151026/1 Herne | Full time | unlimited

Independent processing of written and oral customer requests Creation, processing and tracking of offers and orders using the ERP system Internal order processing for new business including the collection and verification of relevant commercial and technical information Coordination and coordination of customer-related requirements Communication with customers, internal specialist departments, shipping, accounting and other stakeholders in German and English Maintenance of customer, offer, order and project data as well as storage of relevant documents and correspondence Monitoring of confirmed delivery dates and clarification of deviations and resulting measures Support in office organization, material order, appointment, document management and general administrative tasks Support in meetings and organisational preparations Working with the care of internal lists, overviews and evaluations, for example on orders, customer requests or price lists/frame contracts Correct collection and maintenance of commercial and technical data in the ERP system Reliable coordination with internal interfaces to ensure customer-oriented order processing Complete and comprehensible documentation of processes, offers, orders and customer communication Contribution to customer satisfaction through binding communication, solution-oriented action and careful follow-up of open points

Completed commercial or technical training or a comparable qualification Ideally professional experience in commercial or technical sales services, in order processing or in customer service; Experiences in cooperation with technical interfaces are beneficial for the basic technical understanding of products in need of explanation and order-related processes experience in handling ERP systems; SAP knowledge is advantageous Safe handling of Microsoft Office, especially Outlook, Word and Excel Good knowledge of English in word and writing; further language skills are welcome Professional, appraisal and binding communication in personal conversation, on the phone and in written correspondence Impressed customer and service orientation as well as pleasure in working with international appeals Structured, reliable and independent mode of operation as well as the ability to prioritize several processes Solution-oriented action and the ability to follow open topics bindingly and consistently

Flexible working hours Training Occupational pension Very good incorporation, flat hierarchies Free family service Employee events Employee discount Good transport Accessibility Homeoffice Group accident insurance Jubilee money and special leave Subsidised canteen Health measures Family culture Free parking Ergonomic jobs