FINN GmbH | Germany | 10xxx Berlin | Permanent position | Full time | Published since: 19.03.2026 on stepstone.de
Station Agent/ Customer Advisor - Berlin (m/f/d)
FINN is the independent platform for car subscriptions from over 30 brands. Subscribe to a car that is delivered directly in front of the front door in just a few days: FINN offers a comprehensive carefree service and takes care of insurance, financing, registration, taxes or maintenance. For this purpose, FINN supports certified climate protection projects and thus compensates for the carbon footprint of each vehicle of all types of drive – from production to every kilometre driven. FINN was founded in Munich in 2019. The mission: take a positive influence through uncomplicated mobility on people, businesses and the planet. Further information: www.finn.com Your role As a Station Agent, you support the location management at our FINN Station in Berlin in daily operation and bear responsibility for smooth operations, high customer satisfaction and operational excellence. Your focus is on designing a unique customer experience with which you create the basis for long-term customer relationships. You work closely with Operations, Customer Experience and Logistics to improve processes and increase quality steadily. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Customer-first: You create an outstanding customer experience and set the basis for loyalty and recommendation. Operational Excellence: You make sure that all processes run smoothly at the FINN Station - from vehicle transfer and return to the MRP and delivery coordination. Take responsibility: You take part areas in the day-to-day business, support the location management in decisions and ensure efficient processes. Process improvement: With your ideas, you contribute to the further development of the customer experience and the internal processes – and set new standards in operational operation. Team collaboration: You work closely with Sales, Operations and Logistics to ensure a seamless and positive customer journey.
1-3 years of experience in a customer-oriented environment (e.g. gastronomy, hotel industry, car hire, etc.). You are strong in communication, service-oriented and empathic in dealing with customers. You think entrepreneurial, take responsibility and want to actively shape – not only to perform. You bring a quick understanding, work solution-oriented and stay calm and structured even in stressful phases. Driving licence class B (car) required. Flowing German knowledge (C2) and very good English.
High-growth start-up: At FINN you expect enormous development potential in a modern, technology-driven environment. Attractive remuneration & equipment: Look forward to a competitive salary, occupational retirement, MacBook and fitness, bike leasing and your FINN car. Further development: You will receive an annual training budget of €1,500 to specifically expand your professional skills - from communication to organization to leadership. Flexible working environment: Work from our modern office in the heart of Munich or mobile within Germany. Enjoy flat hierarchies, fast exchange and real team spirit. .
Location
 | FINN GmbH | |
| 10317 Berlin | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad