Front-Office Supervisor

As an important member of our hospitality management team, you will guide the front office activities and provide an exceptional guest experience from check-in to check-out. Monitor the daily processes in the front office, including check-ins, reservations and guest requests. Lead, motivate and develop a team of front office staff to maintain high service standards Work with other departments to ensure a smooth run for guests Monitor and manage the room inventory, overbooking, and optimise revenue Creation and maintenance of personnel plans, including service plans and holiday planning Implementation and maintenance of quality standards and the quality management system of the hotel Conduct training and cross-departmental coaching for new and existing employees Treat guest complaints and solve problems immediately and professionally Ensure compliance with hotel policies, procedures and industry regulations Help in our bar/lounge if necessary

Complete training in the hotel or Hotels and restaurants At least 2 years of experience in the front office area of a hotel Proven leadership experience in a supervisory function in the hotel industry Excellent communication and interpersonal skills with fluent English and German skills Embossed problem solving skills and attention to detail Control of hotel management software and reservation systems (probably Opera) Proven ability to work in a fast-paced, customer-oriented environment Experience in the training and development of employees Flexibility to work in different layers, also on weekends and holidays Passion for providing exceptional guest experiences and increasing customer satisfaction Knowledge of standards and best practices in hospitality Multitasking capability and ability to set priorities in a dynamic working environment