Customer Support Employee (m/f/d)

Our MVZ Trier offers an extensive range of analyses in all areas of laboratory and transfusion medicine and is therefore one of the larger sites for microbiological studies. Special diagnostics in phenotyping, coagulation, infectious serology, haematological microscopy, molecular biology and expertise in liquordiagnostics are particularly characteristic for us. The optimal care of patients is ensured by valid laboratory findings and blood collections, including on-site speech hours.

in parttime The SYNLAB Group is the leading provider of laboratory services in Europe. The company offers the entire range of in­novative and reliable medical diagnostics for patients, medical care centres and hospitals. SYNLAB is active in more than 20 countries on four continents and takes a leading position in most markets. Over 24,000 employees contribute to the success of the enterprise group.

In this key position, you play a central role in supporting and developing our customer service. You actively shape structures, quickly find solutions for our customers and drive innovations in the sense of our customer satisfaction and efficiency: Initiating and implementing optimization proposals for the further development of processes, structures and team performance Promoting open, effective communication and cross-departmental cooperation at the site, in particular with the field service Continuous improvement of service quality and internal processes, in particular through targeted initiatives that drive you operationally and strategically Solution of cross-departmental challenges, customer requirements and service tickets Regular reporting and close strategic coordination with the location management / sales management

For this responsible position we are looking for a personality that convinces both through sound know-how and through social competence. Ideally, the following qualifications and properties bring you with: A completed commercial study or a comparable qualification Customer Service Experience as well as a good understanding of service-oriented processes and customer needs deep understanding of sales processes and the role of customer support (m/w/d) as a central interface between sales and interior services Embossed communication strength and secure, binding occurrence at all levels – internally and externally A personality that convinces through strategic thinking, persuasiveness, motivation and team orientation A solution-oriented, structured and self-responsible way of working, coupled with a high degree of social competence

A modern automated laboratory Possibility of continuing and continuing training Cooperation in a nice and very dedicated team An unlimited employment contract, Christmas and holiday money, anniversary certification Grouping based on local and industry tariffs Flexible working hours Family service, occupational health management, employee fittings, laboratory clothing