IT Clerk Service Desk (m/f/d)

There are two places to occupy. Nuremberg is a modern service provider for more than half a million people. As one of the largest employers in the region, we rely on the skills and skills of our around 12,500 employees, who help shape the city of Nuremberg with commitment and deed. As a competent partner of the municipal service, the Office for Information Technology (IT) makes a significant contribution to the digital transformation of the city of Nuremberg. In its role as a driver of innovation, IT develops solutions to exploit the opportunities of digitalization in the interest of the city society. IT operates the central IT infrastructure of the city administration and supports the services and private enterprises in all IT matters. ECR 9b TVöD and BGr. A9 BayBesG Field of application: at the Office for Information Technology

Consultancy and support of users in general hardware and software usage (including mobile devices) in the central Helpdesk Installation, configuration and updating of connected IT systems with the support of the automated software distribution “EmpirumPro”, including data management and, if necessary, local data protection measures Establishment and maintenance of access, user and group permissions Consumption, classification and documentation of fault messages and requests regarding hardware, operating system and application software locating and researching causes for disturbances and elimination of sources of error Implementation of system changes

For activity you need A successfully completed relevant vocational training, for example as a specialist informant (w/m/d) or comprehensive relevant skills and experience* and at least one year relevant professional experience (w/m/d) of the 2nd QE / Intermediate Service, Management and Finance Department with comprehensive relevant skills and experience and at least one-year relevant professional experience; or (w/m/d) (alternative examination I) with comprehensive relevant skills and experience and at least one year relevant professional experience

In addition, you have At least one-year relevant professional experience Ready to use in the hotline of the central help desk for up to one third of regular working hours within fixed working hours Knowledge of current MS Windows operating systems, standard software products and MS-ActiveDirectory Health suitability for tasks Class B driving licence good knowledge in the field of IT architecture, communication and project management skills Abstractability and customer understanding

Pleasant working environment in a dedicated, dynamic team with exciting topics and challenges Varied and sensual activities to co-design the city of Nuremberg A balanced mix of daily operation and demanding IT projects Extensive continuing and continuing training opportunities A future-proof workplace with fixed position and location guarantee Sensual integration concept including incorporation plan and mentor management Work-Life-Balance: 30 days vacation, part-time and flexible working hours for the reconciliation of work and family with the possibility of mobile work Attractive occupational pensions Support in finding childcare facilities Grant of the Germany Ticket Job (VAG) Attractive offer for cycling and e-bike leasing Access to staff rebates with over 3,000 partners