IT Service Desk Specialist (m/f/d)

GO! Express & Logistics Deutschland GmbH is the headquarters of the largest independent express and courier network in Europe. With more than 100 GO! Stations GO! has an infrastructure that meets all challenges. GO! offers a broad portfolio of logistics solutions under the motto “Everything Exceptional”: from regional courier transport to worldwide express shipping. From goods, documents and particularly time-critical shipments to sensitive shipping contents or complex logistics requirements. Tailored solutions for industries and diverse value added services complete the portfolio at around the clock 365 days a year. Welcome to GO! Headoffice in Bonn North City. Over 40 IT colleagues ensure that the IT of a nation-wide successful parcel logistics company runs stable, safe and efficient. It is important to us that you feel professionally taken seriously and do not remain stuck in rigid hierarchies or pure ticket processing. You can expect short decision-making, open communication and a team that attaches value to professionalism, reliability and mutual support. Your mission You are a central part of our IT service desk and the first contact for our users. With your experience in IT support, you are looking for a stable operation, a high level of service quality and satisfied GO!lleginnen.

This is not only about solving individual tickets, but about sustainable solutions, clean communication and the continuous development of our service package. IT Service Desk Specialist (m/w/d) – experienced support role

Qualified ticket processing: You take over the structured acceptance, prioritization and processing of incidents and service requests via phone, email and ticket system. Independent problem analysis: You independently analyze faults, solve them in the 1st and 2nd level environment or control them specifically to the relevant specialist and special teams. User Support & Enablement: You support our users in software and hardware themes, explain solutions in a comprehensible way and ensure a professional performance of IT. Communication & service quality: You keep users transparently informed about the processing booth and ensure service-oriented, reliable communication. Documentation & Knowledge Build-up: You will first and provide technical documentation, FAQs and solution descriptions for recurring topics. SLA and quality awareness: You work SLA-oriented, detect bottlenecks or recurrent disorders and introduce suggestions for improvement. Cooperation in the IT team: You work closely with other IT areas, including in projects, and support the optimization of processes and processes in the Servicedesk.

Technical training: completed IT training (e.g. specialist in system integration) or a comparable qualification. Experience in IT support: Multiannual professional experience in IT service provision or IT support, ideally in a medium or complex IT environment based on ITIL. Funded knowledge: Windows client and server environments Active Directory (users, groups, rights) Microsoft 365 (EXO, teams, OD, SP – operational)

Communication strength: Imprinted communication capability and safe occurrence against users. Service orientation: Structured, solution-oriented operation – even with higher ticket volumes . Own initiative: routine working with ticket systems and service-oriented processes. Team spirit: team spirit, responsibility and a professional service minimum. Passion: We are looking for someone from the IT Service Desk to live out of conviction – with real passion for IT support as a profession.

Indefinite permanent employment – security and long-term prospects in a stable enterprise. Your participation - Self-responsible work with real design space in the IT service Future-oriented work environment - A professional IT environment with processes and short decision-making paths. Further development - Possibility to develop and actively shape the service requirement. Flexible working hours & mobile work - with core time between 9:00 and 14:00 Individual training opportunities - Indi­tional training and development opportunities - internal and external Motivated team & joint employee events - Motivated team and regular employee events We provide your financial security – now and in the future. Benefits & Corporate Benefits - Profit from exclusive discounts, e.g. for e-bike leasing, and further advantages Massage offer at work – relax and recharge your energy while working with our free massage offer Cosy breaks & free drinks – A pleasant working atmosphere with free coffee, tea and water – for your wellness breaks 30.5 holiday days a year – Enjoy enough time for relaxation and personal breaks. .