Technical Advisor (m/f/d)

You can make technology understandable, build bridges, and develop solutions that really bring the disciplines and customers forward? Then act as Technical Consultant (m/w/d) Du... is responsible for support in online banking and corporate customer portal and is the first respondent to topics such as EBICS, eCash, e-commerce and digital payment solutions. In doing so, you accept the concerns of our customers, especially by phone and e-mail, analysing payment transactions and processing complaints. is responsible for the administration of corporate customer portal systems, financial informatics tickets and also for its own specialist information to keep our house up-to-date. are a driver of innovation for new digital topics (e.g. Voicebot or Chatbot), take over their administration and quality control. installs and assigns EC‐Terminals, stands for (back) questions available and keeps the customer stock actively in sight. This brings you with: a degree as a banker (m/w/d) or a Bachelor in a relevant degree course (e.g. business informatics, computer science, BWL) or a comparable qualification. Funded knowledge of online banking, EBICS, eCash and common banking applications. Experience in technical support and customer consulting, ideally in the financial sector and several years. Strong interest in digital innovations (voice, chatbot, cloud updates). Embossed communication and service competence, empathy and customer orientation. Self-employed, earnings-oriented mode of operation. Very good knowledge of German (mother language) and good knowledge of English in word and writing.. serenity - even when it goes round. Many inquiries, scarce times and in between a challenging conversation? Of course. the readiness from Monday to Friday in the period between 8:00 and 18:00 (determined with your team and taking into account the operational concerns) to be mobile and reachable in presence for our customers. We know that work is not just work. With us you will find an environment where you can grow – personally and professionally. We value self-responsibility, appreciation and fun on the matter. That's why we offer you a comprehensive careless package. So you can take care of the essentials. An attractive remuneration according to the TVöD parking occupant, annual special payments and a predominantly employee-funded company pension provision. It goes without saying. We don't have a long time to taste and we'll shower directly. Finally, we are here to do great things together. In addition, you can look forward to the following: an unlimited employment contract in full-time employment (39 hours per week). Parttime employment is generally possible. up to 32 days of recreational leave per year and 24.12. and 31.12. are also free of work. promoted continuing and continuing training for targeted personal and professional development, e.g. funded bachelor's or master's degree. good connection to public transport (optimal use with the job ticket). Compatibility of work, family and private life through flexible working hours and the possibility of working partially on mobile (remote). extensive health management with various offers for your own health and fitness as well as many business sports communities. attractive employee conditions and discounts with regional partners, Jobticket and Jobrad and many more... Interested? Does this sound like your next professional challenge? Then we look forward to your application via our career portal. ♪ Our savings bank is strong for what really matters. It promotes equality between its employees and therefore welcomes applications from all professionals, regardless of gender, ethnic, cultural or social origin, age, religion, worldview, disability or sexual identity.

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