Senior Consultant Customer Support – Procedures for Overall Bank Simulation and Risk-Bearing Capacity (m/f/d)

Technical support & analysis: You answer complex customer questions that have not yet been solved by affiliates in support. For this, you analyze the concerns of the customers and find independent, professionally correct answers. Thematic focus is on issues relating to normative risk sustainability and corresponding business characteristics (interest result, balance sheet, GuV) Communication & Documentation: For the explanation of the application, you will create address-oriented guides and presentations that also illustrate complex facts in a comprehensible manner Teamwork & Responsibility: You work in a collegial, mixed team with other professionals, but you can also act independently and independently. The interface for application development is open to you for deeper questions, but most of the topics are self-explanatory Exchange with customers – in addition to eliminating existing problems, the further development of our applications is an important task of the team. It is important to understand our customers. This communicative work involves a considerable proportion of working time

Completed, subject-related studies or equivalent knowledge and skills acquired through relevant professional experience Multiannual professional experience, ideally from a bank or work in an audit or consulting company for financial institutions, in particular in bank management, controlling or other areas concerned with planning and risk management processes Experiences in project and request management and the technical guidance of assigned employees:inside Strong communication skills: You can easily explain complex facts and do not hesitate to carry out training A secure and binding appearance towards our customers, team orientation and a pragmatic and self-responsive way round off your profile

An unlimited activity in a highly experienced working environment with demanding tasks and an attractive compensation package 30 days holiday + 2 bank holidays and additional special holidays for special occasions Occupational pensions and benefits Individual internal | external training via our Academy Flexible working hours with sliding time and option for mobile work for a real work-life balance Operational health management Payment to the job ticket and food vouchers Service bike leasing (JobRad) as an additional mobility offer Free current account management incl. Visa Card Gold at the Berliner Sparkasse Interne Events: Meet-Ups, Afterworks, Summer and Christmas Festivals Central and modern workplace in the heart and over the roofs of Berlin