Specialist Customer Care (m/f/d)

We go new ways and find the best. In the day business we live today and think of tomorrow. Our shelves are constantly developing innovative storage solutions that meet industry-specific requirements and are exclusively available at RAECKS. We act sustainably in every respect – socially acceptable, environmentally conscious and economically. The success of RAECKS is an international company with over 40 years of experience in the production and distribution of warehouse control & logistics solutions. Do you want to participate in the development and construction of a successful company in the e-commerce trading environment? Then we offer you a unique opportunity for a position with a diverse, future-oriented and responsible area of responsibility, which offers you a reliable perspective for your professional future. To strengthen our team, we are looking for a Specialist Customer Care (m/w/d) that supports and drives our company. If you want to inspire storage solutions, e-commerce and customer contact and work in a dedicated team, you should apply for this job. We offer a working environment that is characterized by innovation and sustainability, as well as the opportunity to introduce your skills and ideas and develop you professionally. Let's get Raeck's together - bring the shelves to the next stage!

Your task is to work closely together in the team, focus on operational tasks of order and customer data management and the webshop for our B2B customers and have direct customer contact. Ideally, you speak one or more foreign languages and can support our international expansion. You work with our order and customer processes including the telephone support of order intake, transfer to our goods management system, order processing processes, and customer communication. In communication with our B2B customers, you are the first contact person when it comes to customer inquiries and inquiries, and forwards inquiries specifically to our 2nd level team. In particular, on topics related to ordering, delivery, services and after sales, you acquire the necessary expertise to “live” competence, one of our most important customer reviews. These are your main tasks: Creation and collection of customer orders, shipping documents, invoices & returns First Level Customer Support – Create offers, explain the requirements and allocation to the areas Independent support & advice from webshop customers via email, chat, phone & mail E-Commerce, Marketing, Sales, Category Management, Logistics and GF You support customer & product master files Active support in the creation of purchase orders and their appointment monitoring Designing new processes in the field of after sales Acquisition of other administrative activities in internal services and after sales

Successfully completed commercial training (e.g. as a merchant/wife for office management) or completed studies in a relevant area (e.g. business management, administrative sciences, etc.). First experience in the field of office management, customer service, expertise or administration of advantage, but not absolutely necessary. Secure handling of MS Office (Word, Excel, Outlook); Knowledge of ERP systems is a plus. Language requirements: Very good German knowledge, good knowledge in Dutch, other foreign languages such as English, French or Italian are of advantage. Organizational design, reliable and structured working, communication strength and a high level of team capacity.

Opportunities for developing new ideas Modern working atmosphere and office equipment Ergonomically equipped jobs Company events and events Open corporate culture with flat hierarchies Flexible working hours Option on mobile office A laptop with the necessary software is provided Detailed information A gifted additional holiday day Occupational pension A fully equipped staff kitchen & free drinks Training opportunities & coaching offers Jobrad Good access to public transport Dogs allowed