Simon Hegele Gesellschaft für Logistik und Service mbH | Germany | 76xxx Karlsdorf-Neuthard | Permanent position | Full time / Home office | Published since: 22.05.2026 on stepstone.de
IT Administrator Service Desk / Onsite-Support (m/f/d)
Logistics – this means that we have been making more of your processes for our customers for a century. We find the highly specialized logistics and value-added services that fit our customers. With our holistic approach, we develop the full potential of a closely linked value chain. Don't go, Simon Hegele doesn't exist for us. Have you ever heard of the term IT everyday? Neither do we. Because there's nothing like a boring IT everyday. Especially not with us in the IT Operations department. Whether management of the server environment, building the network infrastructure of a new location, introducing new software or cloud apps: The large manufacturing depth and width as well as the IT environment completely in its own sovereignty offer a wide playground for IT professionals and our customers appreciate it. .
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Your tasks • Your profile • What we offer
Service Desk & Support: receipt, documentation and prioritization of fault messages and service requests by phone, email or via the ticket system. Escalation of non-removable faults at 2nd level support or competent departments Hardware management & system support: management, configuration and installation of e.g. forklift terminals, handheld scanners and label printers at our warehouse locations. Installation and maintenance of PCs, laptops and peripherals according to company standards IT Operations & Infrastructure: Ensuring a smooth IT operation at the warehouse locations. Support in support and further development of the systems used Process automation & digitization: participation in the planning and implementation of automated IT services based on workflow-based processes Documentation & Knowledge Management: Care and Development of System and User Documentation
Senior Consultant (m/w/d) a comparable qualification Min. 3 years of professional experience in relevant position Extensive knowledge in the system administration of Microsoft products (Windows 11, Office 365 etc.) and in handling Microsoft Active Directory Experience with ticket systems and IT service management tools (e.g. Matrix42 Digital Workspace Management) desirable Ready to travel in the amount of approx. 20% for further locations Willingness to call outside core working hours and weekends Very good German knowledge of word and writing and basic English knowledge of communication on the phone Responsible and solution-oriented thinking and working methods high customer and service orientation
Home Office & flexible working hours Work-life balance Fruit, coffee and drinks Open teams JobRad, holiday and Christmas money And many other Benefits are waiting for you! !
Contact
 | Simon Hegele Gesellschaft für Logistik und Service mbH | |
| Rittigfeld 1, 76689 Karlsdorf-Neuthard | ||
| Germany | ||
| show e-mail |
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