Senior IT Service Technician (m/f/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior IT-Servicetechniker (m/w/d) now and in full time in Bonn.

At more than 50 locations in and around Bonn, the Service Center Bonn ensures decentralized operation and the removal of IT systems and as an on-site service provider is an essential part of our customer representative.

Support of the central IT operating units as the face of the BWI to the local users at the Bonn site Processing of incidents and requests in the PC, telephony, LAN, and WAN area while maintaining service levels as well as holistic documentation in our ticket system performing tasks that require mobility, coordination and work in changing postures (e.g. when lifting and carrying printers, monitors, telephones and other hardware) as well as sitting work on the desk Cooperation in projects, such as adapting and expanding existing IT infrastructures Implementation of DGUV V3 tests and cooperation in quality assurance measures (including LAN documentation) After extensive involvement in call readiness (approximately one week in the quarter) for the elimination of important and indisputable incidents outside the service

Successfully completed 3-year vocational training in the IT sector (for example IT system electronics) or comparable At least 3 years of professional experience in a relevant field of activity Experience in the Bundeswehr environment desirable driving licence class B High communication capability and customer and quality orientation German language skills

Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV In addition to the possibility to lease a job bike, you benefit from numerous offers in the fields of sports and nutrition