Teamleiter Service Center (m/f/d)

Do you enjoy developing people, improving processes, and keeping an overview of demanding customer concerns? Do you not only want to distribute tasks, but take responsibility and move something together with your team? With its regional brand hessen-tyres, Reifenvertrieb24 GmbH is one of the leading online wholesalers of tyres, steel and aluminium, as well as tyre pressure control systems in Germany. We supply commercial customers with a wide range of well-known manufacturers and brands – fast, flexible and reliable. With around 65 employees at four locations, we continue to grow and continuously develop our structures and processes. That is why we are looking for a personality that takes responsibility, takes people along and develops our customer service together with us.

We are an economically successful company – and at the same time we remain consciously grounded. With us there are short decision paths, flat hierarchies and a lot of self-responsibility. We work together pragmatically, solution-oriented and trustingly. As a growing company, we are constantly changing. That is why we are looking for people who are not waiting for other solutions to be put forward, but to bring ideas and to bring things forward. Professionalism and performance are important to us. Equally important are team spirit, uncomplicated dealing with each other and the willingness to support each other.

As a team leader (m/w/d), you play a central role in our customer service. You lead your team in day-to-day business, create clear structures and ensure that our customers are competent and solution-oriented even in complex concerns. This is not just about coordinating processes. You will recognize potential for improvement, develop your employees and actively contribute to making our customer service even more efficient and professional. Your tasks include: Coaching, motivation and further development of employees Leadership and support of the team in operational daily business Control and optimization of workflows and processes Processing of complex customer requests and escalations Ensuring high service and customer orientation Creation of reports and evaluations as well as analysis of relevant key figures Detection of optimization potentials and derivation of concrete measures Close cooperation with the management Support in the further development of our service and communication processes

You understand customer service not as a mere processing of inquiries, but as a interaction of people, processes and solutions. Ideally you bring: A successfully completed commercial training Professional experience in customer service, customer service or service center First leadership experience is advantageous Joy in leadership, motivation and development of employees Very good communication skills and strong customer awareness A structured and well-organized way of working Safe appearance even in demanding situations Analytical thinking and joy in dealing with key figures Own initiative, sense of responsibility and a solution-oriented way of working The willingness to question and develop existing processes

A responsible leadership position with design space The ability to actively develop and promote employees Direct cooperation with the management Short decision paths and flat hierarchies A modern working environment with the latest IT equipment, including Lenovo laptop and headset 30 days off Assets Employee discounts on car rims, tyres and accessories Corporate Benefits with numerous attractive brand rebates Team events such as summer and Christmas celebrations Individual continuing and continuing training A long-term perspective in a growing company