IT Coordinator with Leadership Responsibility & Digitalization (m/f/d)

In this role, you secure the stable and efficient IT operation in the daily business and develop our IT landscape strategically. A key part of your role is IT support for our employees: You ensure a structured, prioritized processing of IT tickets, solve technical problems efficiently and sustainably and continuously develop our systems and support processes. You work operatively in IT support, keep your priorities in mind and ensure transparency, liability and clean documentation. The organization and follow-up of the tasks takes place significantly within our Microsoft-365 environment (including Planner, Teams, Outlook, Excel), complemented by further specialist applications and IT systems. A very safe handling of MS Office is therefore essential. Your tasks Independent processing, prioritization and tracking of incoming IT tickets (1st and 2nd level support)

Structured control of all support processes including documentation and status tracking

Ensuring ongoing IT operation in close cooperation with our IT service provider

Coordination and control of external IT service providers

Planning and operational management of IT and infrastructure projects

Further development of the IT strategy in coordination with the management

Responsibility for IT budget planning, cost control and identification of optimization potentials

Licensing and Asset Management as well as Data Protection, IT Security and System Availability

Training of employees and ensuring a high level of service

Direct reporting line to the management and professional management of a small IT team (1–2 employees), with your focus clearly on operating daily business.

Completed IT training, studies in the field of computer science / business informatics or comparable practical experience

Multiannual professional experience in IT operations, IT support or in a coordinating IT role

Experience in managing external IT service providers and in structured management of IT tickets and support processes

Very good knowledge of Microsoft 365 (especially planners, teams, Outlook, Excel) to organize, track and document IT operations

Good technical understanding of IT infrastructures (e.g. Windows environments, networks, cloud solutions) without necessarily being deeply involved in administration

Interest in digitization, automation and continuous improvement of processes

First leadership experience is of advantage, but no need

Personally you convince by Structured, solution-oriented and independent mode of operation

Impressed service orientation and joy in solving problems for employees pragmatically

Organisational strength and ability to keep track of parallel issues

Communication strength in exchange with management, departments and external partners

Hands-on mentality while strategic thinking

High level of autonomy and sense of responsibility

flowing German and good English knowledge in word and writing

A varied role with real responsibility and a lot of design space in a dynamic, creative agency environment

The chance to step into a leading role and lead a small, powerful IT team

Direct cooperation with the management and short decision-making – Find your ideas

A lot of space to advance your own projects in digitalization, process optimization and IT strategy

Personal and professional development – we promote your strengths and support your career

Flexible work: Homeoffice by arrangement, predominantly local presence to optimally support the team

Attractive benefits such as corporate pension grants, JobRad, corporate events and private parking