Team Leader Customer Management (m/f/d)

You plan and organize the overarching organizational unit and develop concepts and measures to implement the sales strategy

Market and competition analyses perform independently, derive impulses for the strategic orientation and create sound decision templates

The budget responsibility for your area is yours; You develop goals, control budget development and monitor relevant key figures (e.g. accessibility, waiting times, costs per contact, digitization)

You guide your employees in a disciplined and professional manner, take over the deployment planning and ensure a smooth day-to-day operation

Promote and motivate your team through regular employee talks and ensure the professional and personal development of employees

Measures for customer retention and recovery are designed by you. In addition, analyse grounds for termination and develop appropriate countermeasures for recovery

The digital transformation in the customer care center actively coordinates you and increases the self-service share

You control and conduct cooperation partners in direct customer contact and continuously develop existing service measures

You have a successfully completed degree in the area of sales, trade or purchasing or a comparable qualification

Multiannual relevant professional experience in customer service, including management responsibility, bring you with

Finding knowledge of communication, conflict management, service orientation as well as strategic thinking and market and competitive analysis

Very good knowledge of relevant policies and laws (e.g. Energy Economics Act, Basic and Replacement Regulation, General Conditions of Supply)

You are familiar with the regulated energy market and the requirements of the Federal Network Agency

Good user knowledge in MS Office (Word, Excel, PowerPoint) as well as in SAP IS-U and SAP CRM

You have already acquired experience in the disciplinary leadership of organizational units with different areas of activity

Basic project management skills enable you to successfully manage cross-departmental projects

You have very good German knowledge of word and writing and basic English skills

A valid class B licence is in your possession

Responsible, varied and demanding tasks in a growth-oriented environment

An indefinite and secure workplace in a powerful, regionally connected company in the energy industry

A collegial cooperation in a professionally versed and professional team

Professional development opportunities and a digital learning platform

An attractive remuneration and an occupational pension scheme

Our attractive benefits include flexible working hours and regulations for mobile work, modern office spaces with ergonomic work equipment, free parking and charging stations for electric vehicles and a variety of other employee benefits