Customer Service Employee (m/w/d) - Düsseldorf

Take a picture of your future – in the team of KÖTTER Services! We are about 16,000 people who feel connected. Real team players who stand for “KÖTTER UNITED” and work hand in hand daily. We are all KÖTTER – a nationwide group of companies specializing in a variety of safety, cleaning and personnel services. For over 90 years, our family business has been providing security, cleanliness and personal enhancement for customers in all industries. KÖTTER Security is the specialist for personal and technical security solutions within the KÖTTER Group. As the largest family-run security service provider in Germany, we offer maximum protection to our customers from politics, business and administration. We are looking for another employee (m/w/d) to expand our customer service at the Düsseldorf site. The decisive factor here is less formal vocational qualification, so that we are also ready to make a cross-entry possible. It is very important to us, above all, your customer-oriented working methods and a high level of service.

Processing and coordination of customer requests Preparation of calculations and offers Active care of customer relationships; by telephone, in writing and with time also by personal visits Creation of distribution statistics and reports Contract and file management Reliable processing of all processes in our CRM tool

Basic commercial knowledge, cross entry possible Ideally, first professional experience in the field of customer service or customer care, e.g. from the call center, gastronomy or hotel industry Self-employed and reliable operation Good communicative skills and a friendly appearance Good knowledge of MS-Office Reliable handling of the sensitive data of our customers

Unlimited permanent employment in a family environment 30 days off Flexible working hours thanks to sliding time agreement Option to a car incl. Tank card (after the trial period) Professional and individual involvement in the collegial team Responsive and varied activities Short service and decision-making Self-employed work at one of the industry's market leaders Over 800 attractive employee discounts at e.g. BMW, AUDI, T-Mobile, congstar, SKY, Jeweler Christ... JOBV1_EN