Head of Customer Service B2B in the Workwear Division (m/f/d)

Leadership with Impact: You lead, motivate and develop a team of 15 employees in the indoor and outdoor services and create an environment where performance and cooperation count. Strong customer relationships: You take responsibility for our business customers (B2B) and with your sense of needs and quality for a long-term high customer satisfaction. Negotiating skills: You conduct sovereign price negotiations with existing customers, ensure their profitability and develop existing business relationships. Strategic annual talks: You plan and conduct annual talks with our business customers and set the foundation for long-term, successful partnerships. Growth & Optimization: You recognize potentials in existing customer relationships and implement targeted measures for their further development and optimization. Interface management: You work closely with sales, production and logistics, ensuring smooth and professional customer support.

Your background: You have a commercial training or a study in the field of (company) economy or Marketing completed or has a comparable qualification. Your experience: You bring multi-year professional experience in customer service – ideally in the B2B environment. Your Leadership Skills: You already have experience in managing a team, e.g. as Head (m/w/d) Customer Service, Customer Care or Customer Success Manager (m/w/d) or the like, and convinces by clear communication as well as your ability to motivate people. Your negotiation skills: You conduct price negotiations with business customers securely and in a solution-oriented manner. Your customer focus: Impressed customer orientation and high service readiness are yours. Your analytical thinking: You have strong analytical skills, think structured and find practical solutions for complex issues.

Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme Company-Bike: Grant to the dream bike as part of our company bike program

Corporate Benefits: Employee discounts for different promotions & brands System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. Company events: We celebrate our successes together with company events or monthly employee events such as flame cake or pizza from the food truck. Company car: Cars (VW, Skoda or BMW) which may also be used privately Teamwork: Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course: An unlimited employment contract and punctual payout From the very beginning, it's good: A fixed contact person throughout the application process Further development: Internal developments can be demonstrated by numerous examples and are of course also possible with new employees.

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