Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our team! Join us as an IT Service Operations Engineer (m/w/d) at Dedalus, one of the world's leading companies in healthcare technology, in Trier or Bonn (or Germany at Homeoffice), and make the best work of your career – with a sustainable contribution to better care and a healthier planet. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 31. August 2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

Your tasks: Processing of support orders and monitoring events within the Operations Team at 2nd & 3rd Level Self-employed remote administration of customer systems with high self-responsibility for error analysis and troubleshooting Conception and implementation of optimization measures Implementation of system updates in coordination with our customers (for various technologies as well as our own hospital information system Orbis®) You work hand in hand with project management, foreign manufacturers and colleagues from other specialist departments You carry out extensions and upgrades of the existing IT infrastructure and support in troubleshooting and performance analysis Takeover of overall technical responsibility within the project Your profile: You have an education as a specialist or a completed technical study In addition, you have sound knowledge in some of the following areas (or the motivation to work out accordingly): Linux/Unix, Windows, Citrix, Oracle, Veritas Netbackup, Veeam, VMware, Storage Systems, Cluster Technologies etc. A high level of reliability as well as a safe handling of customers is yours You always desire customer and service oriented Your work is independent and targeted Good communication skills, strong team orientation and resilience are your strengths You have very good German and good English skills We offer you: A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry The activities take place mainly in the home office, which allows you flexibility Total hardware and software equipment for pleasant work at home office A nice team that likes to support you and with which you are at “DU level” New company handy with dual-sim (Android or iOS) also for private use Possibility of a job-supported Germany ticket We provide you with a free credit card Benefits for tickets for leisure events of various types Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts We look forward to your online application with letter of motivation incl. CV and testimonials! Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities.

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