Deutscher Mieterbund e.V. | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 13.02.2026 on stepstone.de
Software and Application Support Employee – Full-time, Permanent – Berlin Office (m/f/d)
The Deutsche Mieterbund e. V. (DMB) based in Berlin is the nationwide umbrella association of 15 DMB landscape associations and more than 300 local DMB company associations with more than 500 consultancy offices throughout Germany. The German tenant association represents the political interests of the tenants in Germany and is committed to safeguarding the rights of tenants and a social housing and urban development policy. Our DMB EDV-Service GmbH (DES) is now looking for a dedicated personality for the permanent employment in full time Software and technical application support. .
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Your tasks • Your profile • What we offer
Your duties First contact person for users around our specialist applications, especially in the field of membership management Own processing and documentation of support requests in the ticket system Troubleshooting and Analysis (1st Level, 2nd Level Support) Improving and evaluating problems, exchange with development or external service providers Participation in software updates, tests and release processes Maintenance of documentation, FAQs and user information Support for training and communication measures for our user community
This will bring you Completed training or studies in IT, administration or commercial engineering or well-founded practical experience in IT support Understanding Business Processes and Pleasure to translate them into IT Solutions Experience with ticket systems (e.g. Zendesk) and safe handling of standard software Basic technical understanding (client/server, databases, interfaces) First experience with SQL or log analyses desirable Accurate and structured operation combined with service orientation and empathy Very good knowledge of German, English knowledge of technical communication Team spirit, initiative and occasional readiness to travel within Germany
This is expected Unlimited fixed position in a non-profit area Varied tasks with design playroom Collaborative, valuable team culture Flexible and family-friendly working hours, option on mobile work Central location in Berlin with very good ÖPNV connection and job ticket 30 days holiday year Various possibilities for continuing and continuing training
Location
 | Deutscher Mieterbund e.V. | |
| 10179 Berlin | ||
| Germany |
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