Technical Product Specialist (m/w/d) Consumer Electronics – 12 Monate befristet

Panasonic is one of the world's largest and leading manufacturers of electrical products. The depth and diversity of our research capacities, our manufacturing expertise, our high quality and our highly developed products have been successful since 1918. Our aim is to create the ''morgen'' Panasonic. By combining profitability, technology and creativity, we will make ideal living styles and societies that solve social problems all over the world. Are you looking for a new challenge that combines a meaningful task with a real goal? Then we would like to welcome you to our multinational team! Their growth is our growth. We are investing in your future by promoting your skills and competencies through numerous further training opportunities and exciting challenges. At Panasonic, we believe in cooperation – only together we can expand our innovation lead and exceed our customers' expectations. We are a strong brand with a rich enterprise culture based on our 7 principles. It is not only about what we do, but also how we do it. In order to meet our social commitment, we continue to do what we have been doing for over 100 years – enrich people's lives at home and at work and advance society. 12 months fixed 2025-09672

You are responsible for developing and providing comprehensive technical support for our authorized service centers (ASCs) and our Contact Center. This includes training and the creation of helpful materials such as technical manuals and video tutorials. By accurately observing product return requests, warranty claims and customer complaints on the market, you help to identify recurring technical problems that need to be reported to our manufacturing teams. They provide advanced technical support (second level) for customers and internal departments and ensure that all requests are processed in accordance with our defined quality standards and performance indicators (KPIs). During the testing and approval process for product returns or exchanges, you can support our National Authorized Service Centers (NASCs) with expert technical advice. They regularly conduct audits at our authorized service centers to ensure that they fully meet the required service quality standards. They organize on-site visits to service partners to get technical feedback directly on site and to provide personal technical support if necessary.

They have at least one secondary school degree, ideally in a technical, electronics-related area. They are fluent in the German and English language. They bring practical experience in the maintenance and repair of consumer electronics. They have good knowledge of network technologies (DHCP, IP, MAC), Bluetooth connections and secure handling of Microsoft-365 applications. They are motivated and proactive and communicate clearly and securely at all levels – both oral and written. They bring a readiness to travel for 10–12 trips a year.

A challenging strategic task, where you can actively contribute to corporate success and take responsibility International working environment Various training and development possibilities Attractive compensation package, social, fitness and health services 30 days off Flexible working hours Great opportunity for mobile work High work-life balance Travel cost subsidy, e-bike leasing and special discount on Panasonic products JOBV1_EN