Heinrich Koch Internationale Spedition GmbH & Co. KG | Germany | 49xxx Osnabrück | Permanent position | Full time | Published since: 03.07.2026 on stepstone.de
Customer Service Specialist (m/f/d)
Service becomes personal with you!– as Customer Service Specialist (m/w/d) at Koch International! Go beyond borders with Koch International and become part of an unbeatable team – LOGISTICS BEYOND BORDERS. Over 850 colleagues shape the future of our family-run logistics company at our headquarters in Osnabrück. Whether land transport in Europe or worldwide sea and air freight – we always go the extra mile for our customers. As a Customer Service Specialist (m/w/d), you are the central contact person for our inventory customers and make sure that everything goes round in the daily business. You coordinate enquiries, clarify concerns quickly and professionally and work closely with internal teams – always with the aim of offering our customers the best service. Sounds like you? Then we look forward to meeting you – at Koch International! !
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Your tasks • Your profile • What we offer
Customer support: Care and further development of relationships with our existing customers Communication: Proactive information about deviations in the transport process and close coordination with customers, transport partners and internal interfaces Service enquiries: processing of complaints, damages and other customer requests Process optimization: Analysis and improvement of customer-level processes to increase efficiency Special and courier rides: organisation and coordination of individual transport solutions
commercial training, ideal with experience in customer service First professional experience in a comparable position is desirable Safe handling of MS Office applications and a quick understanding for new systems Communication strength, customer orientation and an independent, structured operation Team spirit and a solution-oriented and reliable operation
30 days off Holiday and Christmas money Hansefit Assets Occupational pension Du culture Welcome day Further training Health premium Annual employee talks Bike Leasing Become part of our unbeatable team as Customer Service Specialist (m/w/d) and design the logistics of tomorrow with us. Sounds exciting? Then become part of our team – we look forward to your application! !
Location
 | Heinrich Koch Internationale Spedition GmbH & Co. KG | |
| 49090 Osnabrück | ||
| Germany |
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