Reservation Manager (m/w/d) | Luisenhöhe - Black Forest Health Resort

Special wellness places for a natural, healthy and enjoyable life. The balanced interplay of conception, nature and architecture, as well as the harmonious trination of hospitality, gastronomy and health, make the three Baden destinations of the BCW Hotels & Resorts an extraordinary place of well-being. The sources of healing in the Mooswald, the Black Forest around the Luisenhöhe and the subjects of the city of Karlsruhe are symbolic of the uniqueness of the locations. The well-being rooms for recreation and work, in the midst of nature or city, offer habitats for a natural. healthy. living. This is our philosophy and the true luxury for a fulfilled and happy life. Get home.

Type of employment: Full time

Control department reservation and event Council control taking into account yield management Channel Manager System Care Monitoring and review of internal IT interfaces (Bsp. coupon system) Acceptance, recording, processing and coordination of reservation and event requests, as well as offer creation Recording, implementing and communicating in the house Checking the reservations before guests arrive Support of the day-to-day business and local contact for conference and event guests Complaint management Management of guest master files Support for the Commission’s execution, as well as the creation of deposits and accounting Active communication and close cooperation with the reception team Cross-departmental coordination and communication to ensure the smooth running of meetings and events Care of trainees and trainees in the department incl. Services Optimization of sales strategies, processes and quality management Develop your own initiative and creative ideas for in-house events

Complete training in the hotel industry and experience in the reservation area Experience in line position Very good German and English skills, other languages are advantageous Friendly, professional appearance, team orientation, flexibility and resilience Preferably full-time employment and flexibility in working hours desired Computer identifiers Protel knowledge of advantage

Training offers internal & external Fitness level & prevention courses Health checks Good development opportunities in the group Employee discount (Wellness, Gastro & accommodation) Occupational pensions & cash benefits Team spirit & warm welcome culture Varied staff dinner Staff Events Working with a view of the Schauinsland From the 3rd year 30 days vacation Free parking JOBV1_EN