Signature Consulting GmbH | Germany | 21xxx Glinde | Permanent position | Full time / Home office | Published since: 04.09.2026 on stepstone.de
Team Leader Inside Sales Team Coordination & Customer Service (m/f/d)
Signature Consulting GmbH specialises in the occupation of specialist and executives in medium-sized companies and large corporations - from expert level to C level positions.
Our client is a medium-sized production company with group connection in the east of Hamburg outside the city boundaries and looks back on more than 100 years of market experience in outdoor living and sun protection systems.
In the course of the further expansion of the internal sales service, we are looking for a personality as a team leader sales service (m/w/d). The position includes the technical coordination of a small team as well as active cooperation in the operational daily business. In addition, you take over the escalation management, support the field service and identify optimization potentials in existing processes and processes.
Are you looking for a responsible position in the sales service, bringing experience in customer service and professional coordination and wanting to combine operational responsibility with the further development of existing processes? Then we look forward to your application with reference number MAK-2026-00433
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Your tasks • Your profile • What we offer
Tasks You take over the technical coordination of a small team in the sales service and ensure clear processes and reliable processing of customer concerns. You actively cooperate in the day-to-day operating business, process customer requests and complaints and take over the escalation management in more complex cases. As a central interface, you agree closely with operations and external services and support them, inter alia, in the case of distributive measures. You analyse and track incoming customer requests, identify recurring topics and derive concrete improvement measures for customer service and internal processes. You identify optimization potentials in operational processes and develop existing processes in a targeted manner.
Profile You have well-founded professional experience in the sales service, customer service, sales support or a comparable sales-related function. You ideally bring first experience in the professional coordination of employees and understand leadership as active support of the team. You convince by enforcing and empathy as well as a structured, binding and solution-oriented way of working. You have experience in dealing with demanding customer concerns and escalations and keep track of high workloads. You bring a basic technical understanding; Experiences from a production company or a technical environment are advantageous.
Benefits Design space and the ability to actively develop structures and processes. Responsive interface function with professional team coordination and high operational reference. Unlimited full-time job with 40 hours per week and 30 days of holiday. Possibility of mobile work on one to two days a week Transparent handling of multi-working through the possibility of leisure compensation.
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Location
| Signature Consulting GmbH | ||
| 21509 Glinde | ||
| Germany |
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