Global Business Process Manager Customer Care (m/f/d)

Place of work: Ellwangen, Germany Division: Engineering & Technical Services Pensum: 100% Type of contract: Unlimited Level of experience: professional experience Take a central role in the further development of our global customer care processes and make an important contribution to the efficiency, quality and sustainability of our organization. Whether professionally or humanly – We at the Ivoclar Group support dentists, dental technicians and dental hygienists worldwide in their demands and passion: to ensure the best possible oral health and quality of life for people today and tomorrow. Out of conviction. To get better together.

Would you like to know more about us? Visit our website! Analysis, documentation and continuous optimization of global customer care processes. Development and implementation of efficient, standardized and future-oriented process solutions in cooperation with the specialist areas. Control and support of international projects and support for global rollouts of process and system changes. Further development of the customer car system landscape including requirement management, testing, validation and introduction of new solutions. Interface management between Customer Care, Sales Process Excellence and IT to continuously improve processes and systems. Monitoring relevant KPIs, identifying optimization potentials and supporting international standardization, change and knowledge management initiatives.

Complete studies of business, economic engineering, business informatics or comparable qualifications. Multiannual professional experience in international process management, customer care, service operations or project management. Practical experience in management or active cooperation in international projects. Funded knowledge in process modelling, continuous improvement and KPI-based performance management. Very good knowledge of SAP S/4HANA as well as experience with CRM and service management solutions, ideally Salesforce. Analytical, structured and communication-strong personality with high self-initiative as well as reliable German and English skills.

A globally active, future-oriented company with 3,700 employees. A culture of innovation and cooperation. Training and development opportunities geared to your development. Attractive Benefits, find here. .