Head of Customer Service B2B Existing Customers (m/f/d)

Leadership and Development: You guide, motivate and develop an approx. 10-person customer service team in indoor and outdoor services. Customer Relationship: You take the holistic care of our business customers (B2B) and ensure high customer satisfaction. Customer Success: You actively implement our customer-success strategy and develop existing customer relationships sustainably. Price adjustment: You conduct price negotiations with existing customers with the aim of ensuring profitability and expanding business relations. Annual talks: You plan, organize and conduct annual talks with our business customers and thereby strengthen long-term partnerships. Further development: You identify growth and optimization potentials within existing business relationships. Coordination: You work closely with internal departments such as sales, production and logistics to ensure smooth and efficient customer support.

Qualification: You have a completed commercial training, e.g. as an office businessman / merchant (m/w/d) for office management or industrial businessman (m/w/d), a completed study in the field of business, business, marketing or a comparable qualification. Expertise: You have several years of professional experience in customer care or in the field of external services, ideally in the B2B environment. Management competence: You already have routine management of a team, such as Customer Service / Customer Care, Customer Success Manager (m/w/d) or A., and convince by clear communication as well as your ability to motivate people. Negotiating skills: You conduct price negotiations with business customers securely and in a solution-oriented manner. Customer focus: A strong customer orientation and a high level of service are yours. Analytical strength: You have great analytical skills, think structured and find practical solutions for complex issues. IT-Skills: You're going back with MS Office, especially PowerPoint and Excel. Mobility: Class B driving licence is mandatory.

Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee discounts for various promotions and brands System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Company events We celebrate our successes together with company events or monthly employee actions Company cars Cars (VW, Škoda or BMW) which may also be used privately Teamwork Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course A permanent employment contract and punctual payout! From the very beginning well canceled A fixed contact person during the entire application process Development Internal developments can be demonstrated by numerous examples and are of course also possible for new employees.