(Senior) Product Manager Service for Automated Systems (m/f/d)

More with you – Design with us the future of intralogistics! Since 1953 we have been developing smart and sustainable solutions for global material flow from intelligent vehicles to fully automated systems. Today we are over 21,000 colleagues worldwide, united by the conviction that we can move more together. (Senior) Product Manager Service (m/w/d) Company JH Service & Parts Customer Service division Location Hamburg Start now Full time Week hours 35 hours

Definition, development and development of the global service and support portfolio for automatic systems Close cooperation with customers, sales units and internal stakeholders to understand market requirements and ensure a competitive, innovative service portfolio. Control of requirements management as well as design, introduction and further development of service products along the entire product life cycle, worldwide. Conception, evaluation and further development of product strategies, business cases, price and contract models as well as roadmaps in coordination with relevant specialist areas. Ensure that new machines, components or partner integrations in the ecosystem receive a complete, consistent service, support & spare parts offer. Implementation of market, trend and competition analyses and support in marketing and sales measures. Building and developing global standards, frameworks, KPIs and governance models to ensure efficient and high-quality service provision. Strengthening customer experience (Customer Journe), promoting long-term customer satisfaction and customer retention as well as ensuring a positive business case.

Complete studies in industrial engineering, mechanical engineering, electrical engineering or comparable technical/technical/commercial training. Multiannual relevant professional experience in product, service or after-sales management – ideally in a global B2B environment. Designed strategic and analytical thinking combined with pragmatic implementation competence in complex, matrix-organized organisations. Experiences in pricing strategies, value modelling, profitability management and service and support operations. Very good knowledge of German and English in word and writing; other languages of advantage. High communication and moderation competency, diplomatic skill and the ability to positively influence without direct power of instruction. Proactive, reliable and structured working, coupled with Ownership mentality and high team capability. Openness for changes, innovation joy and willingness to advance issues independently.

30 days off Collective remuneration Granted canteen Holiday and Christmas money Grant to the Deutschland-Ticket