Customer Service Processes (m/f/d)

The NEW takes care of the wishes of their customers, but also about you and your career. As a municipal service provider, we combine a wide range of services under one roof: energy supply, drinking and waste water, leisure facilities, bathing fun and the public transport. More than 2,200 employees: the NEW group counts. And the region counts on us - as a strong employer on the Lower Rhine. With a job at the NEW Group, you will not only advance the quality of life in our home country, but also your career. Within the NEW Group, NEW Niederrhein Energie und Wasser GmbH pursues a mission – your energy supply! We are energy providers for home, business or housing and provide electricity, gas and water to private and business customers. The bandwidth of the energy industry is large and offers exciting fields of action. We also provide our market knowledge and expertise to other municipal works and energy supply companies as service providers. We advise and support them in their operational operation through Business Process Outsourcing (BPO). Be part of our team and shape the energy future regionally and regionally! Account Manager (m/w/d) (in Business Process Outsourcing)

You enter our customers and develop targeted solutions In addition, you'll care about our master and movement data Your ''Know-How' is in demand for suppliers, tariff changes and new customer applications If it comes to waste water, you wrap it in the context of market communication In addition, you enter our customers via online customer center In addition, you take the digital font With your professional and friendly way you win customers back Measure management also falls within your jurisdiction You also carry out customer and network usage accounting

You have a successfully completed commercial training The handling of the MS-Office package is yours and you have ideally also knowledge of how to use the software from Schleupen. First industry knowledge and/or enthusiasm you bring A high level of service and customer orientation In addition, you are happy to work in the team and have good ways of handling which are essential for cooperation with colleagues: In addition, you bring a high level of performance, commitment and conscience with

Find in us an employer with matching values. Our thinking and action is based on principles that are characterised by trust, respect, vision, appreciation and innovation. Our team has a high demand and fun at work. You expect: Remuneration on the basis of the collective agreement (TV-V) Exciting, future-oriented work environment in a dynamic team looking forward to you Attractive social benefits (including occupational pensions, pay conversion, smartphones) Modern workplace equipment and high-quality IT hardware, also for private use Flexible working time design, proportional remote work and the possibility of a Sabbatical Continuing education and training and digital learning Excellent health management (prevention offers, employee support offers etc.) Sustainable working and life, e.g. support in the acquisition of an e-bike or Bikes and electric charging facilities on site