Support Specialist & Consultant Quality Assurance * in e-Health – Shape the future with us! (m/f/d)

You support our customers comprehensively in the successful application of our software products and stand as a competent contact person on their side. Thanks to your experience in quality assurance in the hospital, you can quickly arrange support requests and edit them from initial admission to the solution. In doing so, you will take into account the circumstances of our customers. You use your technical know-how to fully understand the cases and, if necessary, to properly integrate colleagues from the 3rd level support. In addition, you can concentrate on our extensive knowledge and services offerings and actively contribute your expertise to redeem our value promise to customers and develop premium support. Your tasks in premium support First contact and solution partner for our customers on all questions about our software products Analysis, solution and documentation of support cases in our ticket system Developing new and revising existing manual articles in our Knowledge Base Supporting users to operate our software Close cooperation with product management, quality assurance and development Your contribution to Professional Service & Consulting deep support and advice of our customers in the context of our service offering (e.g. support in data delivery, holistic hands-on support) Own-responsible planning and implementation of webinars as well as development of our learning offer at the QS Forum Academy

High customer orientation and communication capability Excellent expertise in quality assurance in the hospital The ability to easily explain complex facts about the use of software Affinity for IT: Good knowledge of Windows-based systems, ideally SQL databases and safe handling of CSV, XML, JSON and similar data formats German language skills in word and writing Knowledge of quality management in health care is advantageous, but no prerequisite for recruitment

Sense & Value Orientation: Value-based corporate governance, long-term perspectives and design options in the relevant environment of the healthcare market Flexibility & Work-Life Balance: Hybrid working model, flexible working hours, 30 days vacation Playroom & Own Responsibility: Responsive, interesting and varied activities with a high degree of autonomy, integration into the leadership team, freedom of design with back cover Continuing education & development: Funded integration, regular employee talks and motivating goals as well as enriching exchange with other specialists Team Inspired & Working Environment: Mutual support and strong collegial cohesion, centrally located and modern company building with high-quality workplaces and space for exchange and joint celebration of successes, good accessibility by public transport