VITRONIC Machine Vision GmbH | Germany | 65xxx Wiesbaden | Permanent position | Full time / Home office | Published since: 18.12.2025 on stepstone.de
Technical Service Manager* Mautsysteme
In 1984, a small circle of engineers joined together with the idea of making our world safer and more lively. With industrial image processing, VITRONIC is a driver of innovation and a solution provider for complex problems from various industries such as automobile, logistics, medical technology or transport technology. Despite unbroken growth with around EUR 250 million in turnover and 1,400 employees worldwide, we have maintained a value-assurance partnership company culture. In addition, challenging tasks, a global relationship between the group companies or individual development paths have been characterized by VITRONIC's professional life for 40 years. TECHNICAL ACTIVITY
Technical Service Manager* toll systems
Wiesbaden Professional Full time Settlement – unlimited The position is filled in full time within the team Ticketing / Hotline. Within the activity you solve service tasks for our image processing systems, focusing on toll systems. You are primarily responsible for two major customers (Germany & Netherlands). Continue working closely with our international service partners and group companies. You actively shape the future of our service processes and contribute to continuously improving our service quality with your technical know-how and communication strength. .
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Your tasks • Your profile • What we offer
You expertly advise our customers (Germany & Netherlands) on technical issues and ensure a high quality of service You take the error analysis and initiate the fixation, and you also perform remote maintenance and support commissioning remotely You are actively working on the further development of our service processes and documentation to increase efficiency and quality You support international service partners and group companies in complex service business tasks and contribute to global cooperation You actively contribute to process optimization projects and accompany software and hardware tests in cooperation with our development department You take over the monitoring and evaluation of monitoring tools, as well as, if necessary, the initiation of measures
You are a great addition to our team if you can identify yourself with the following qualifications. CHECKLIST You have a completed technical training with a corresponding additional qualification – ideally supplemented by a further education in the field of process management or project work You have experience in technical service, IT support or technical customer consulting Detectable experience in process optimization and first experience in (international) interdisciplinary teams are of advantage for the job, but not absolutely necessary Important are communication strength and customer orientation – you are safe to handle customers and internal stakeholders You are versed in dealing with MS Office Good language skills in German and English in word and writing are required for the position
A high level of freedom and initiative and a challenging, interdisciplinary area of responsibility in the high-tech environment A unique corporate culture in the industry and size with ''Open Door' policy and pleasant du culture An indefinite contract with 30 holiday days, flexible working hours (conductive time) and the possibility of mobile work Grant of Germany Ticket, JobRad and EGYM Wellpass Business health insurance with a flexible health budget of €1,000 per year to benefit from numerous additional benefits Targeted training measures, including beyond the edge of their own task
Location
 | VITRONIC Machine Vision GmbH | |
| 65189 Wiesbaden | ||
| Germany |
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