Wissensmanager Software-Support (m/f/d)

In this versatile interface function, you are responsible for the entire life cycle of our support content. Your focus is on the following core areas: Editorial Knowledge Management: You create and publish software independently, process raw designs from the support team and keep the knowledge database up to date by regular updates (e.g. changes in law or program) Interactive help formats & News: You design and provide context-specific help dialogues in the Lexware products, link targeted FAQs and videos and accompany the video content creation (themesidentification, script input, quality check). You proactively communicate program changes via news contributions Quality assurance & reporting: You are the central point of contact for support feedback, clarifies complex facts and optimically existing instructions. With reporting tools, you independently analyze reports, recognize vulnerabilities in the hotline appearance and tax on content Processes & Administration: You manage product versions as well as text modules and create the templates for feature locks. As part of our agile environment, you regularly participate in sprint reviews as part of the scrum process. Multiplier function: You are working on new team members in knowledge management and training on new tools and optimized workflows

In order to offer our customers an excellent user experience in the field of self-service and support, we are looking for a knowledge manager:in (d/m/w) for our team Product Support Accounting in the SBE business unit from October 2026. In this versatile interface function, you are responsible for the entire life cycle of our support content. Your focus is on the following core areas: Editorial Knowledge Management: You create and publish software independently, process raw designs from the support team and keep the knowledge database up to date by regular updates (e.g. changes in law or program) Interactive help formats & News: You design and provide context-specific help dialogues in the Lexware products, link targeted FAQs and videos and accompany the video content creation (themesidentification, script input, quality check). You proactively communicate program changes via news contributions Quality assurance & reporting: You are the central point of contact for support feedback, clarifies complex facts and optimically existing instructions. With reporting tools, you independently analyze reports, recognize vulnerabilities in the hotline appearance and tax on content Processes & Administration: You manage product versions as well as text modules and create the templates for feature locks. As part of our agile environment, you regularly participate in sprint reviews as part of the scrum process. Multiplier function: You are working on new team members in knowledge management and training on new tools and optimized workflows Your profile Content Management Expertise: Experience in creating technical documentation or editorial content, ideally in the software environment Accountant basic understanding: You have solid knowledge in accounting and can understand accounting relationships and prepare them in a comprehensible manner Strong communication capability: You master the German language in a stylistic manner and can explain complicated facts easily and user-oriented. English knowledge is advantageous Analytical skills: The competence to interpret reporting data and derive targeted measures for content optimization Structured mode of operation: experience with administrative processes, e.g. version management Team spirit & initiative: Joy in close cooperation with support and editorial staff as well as a proactive way of working on topics

In the Haufe Group we create groundbreaking working conditions in which each of us can optimally introduce and unfold. With us you get space and responsibility, as well as the opportunity to work hybrid – this means a combination of office presence and home office, depending on your needs and agreement in your team. You also benefit from flexible working hours and have a variety of training and development opportunities. We are reliveable and officially a Great Place to Work®. Lexware: Software solutions for efficient business processes. Lexware develops commercial software solutions for self-employed and small businesses and is the market leader in Germany. With our business solutions, networks and business knowledge for accounting, wage and salary, taxes and finance, we keep our customers' backs free. You can focus on their business. We value diversity and are convinced that employees bring different perspectives and strengths to us with various backgrounds. Therefore we welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age as well as sexual orientation and identity. As a signator of the Charter of Diversity, we are committed to diversity, tolerance, fairness and appreciation. .