WBS IT-Service GmbH: IT Service Dispatcher (m/w/d) for Technician Scheduling and Maintenance Coordination

make IT happen!

As WBS IT-Service GmbH, it is our concern to support companies and organisations in the efficient design and support of their IT infrastructure. Our services range from technical operational support to maintenance coordination to strategic IT consulting – always with the aim of creating stable and efficient IT landscapes. In order to secure the service quality in the future and to provide reliable service to our customers, we are now looking for an IT service provider (m/w/d) for engineering deployment planning and maintenance coordination in Leipzig. In this role, you take on the planning and coordination of technician operations, align yourself with customers and internal teams and ensure a smooth running of all maintenance measures. You bring experience in personnel deployment planning, are an organizational institution and have accurate and independent working?** Then we look forward to your application – and to welcome you to a dedicated team with diverse development opportunities!

Your new task:

• Disposition and deployment planning: You plan and coordinate the deployments of our IT technicians for maintenance and operational support at our customers. You keep dates, resources and dependencies in mind, similar to a shift or deployment planning. Your goal: the right technician with the right know-how at the right time in the right place.
• Communication and interface management: You agree with our customers on dates, time windows, affected systems and important contact persons on site and provide all necessary information for all participants. You proactively inform our customers about planned measures, schedules and procedures. Through ongoing communication with our technicians during the deployments, you will ensure a smooth process.
• Document and follow-up: You fully document the planned and carried out maintenance and support measures in the system. By doing this, you make sure that bets can be fully traced. In addition, you will create simple overviews and evaluations for your team and service controlling.
• Process support and quality assurance: You support the continuous improvement of deployment processes and planning processes, see SLAs and service agreements adhere to and identify bottlenecks and optimization potentials in deployment control.

This is what you bring:

• Complete training in IT system management or digitalization management, or a comparable direction.
• Multiannual professional experience in staff disposition, ideally in the IT environment.
• Experience in the shift and deployment planning taking into account statutory requirements for working and rest periods.
• Advanced knowledge in handling Microsoft Excel and first knowledge in working with a Ticket and/or ITSM system.
• Remarkable, but no need is a certification according to ITIL 4 Foundation.
• High Communication, team and organizational skills and a quick understanding.
• A service-oriented, careful, accurate and independent mode of operation and a professional appearance towards customers, even in stressful situations.
• German language skills (at least C1) and fluent English skills.

We offer you:

• An open corporate culture: We are a strong team of dedicated employees and meet at eye level. The doors to the management are literally always open. We are constantly working to improve our communication and our internal processes. Flexible work, both on site and hybrid, full-time or part-time. We have confidence working time and possible overtime are compensated for by leisure.
• A fixed integration programme, supervised by at least one experienced mentor: After the first days, where you will mainly be busy with organizational things, training and knowledge-based rounds, you will enter the daily business directly. Your mentor will provide you with intensive support in the process of incorporation so that you can achieve sustainable learning effects from the outset. In addition, more than 200 helpful colleagues are available to help you with your new tasks.
• Targeted training in consultation with our Education Manager: Together we develop an individual development plan and support you in achieving your professional goals. The implementation is carried out internally or in the form of one of our numerous specialist and executive trainings by external providers and certification partners.
• Modern Workplace : With us you receive a notebook, a service handy and a mobile headset – regardless of your location or position. All workstations in the office are equipped with two monitors each. For your health, our desks are height adjustable, the keyboard and mouse are ergonomic on request.
• Beloved Benefits: The possibility to use Company car, Job bike or Job ticket – also private. If necessary, you can also enjoy a kindergarten grant or a conversion of a wage share to VWL and BAV. Other Incentives such as corporate and team events, Discounts at the Corporate Benefits Advantage Portal, free fruit and drinks, special attention to birthdays and anniversaries. There is also the possibility of a Sabbatical.

Get in touch with your current CV (via Apply Contact Form) and experience real teamwork. We look forward to seeing you!

Personal formulations must be considered gender-neutral and apply to m/w/d.

Tags: IT Service Desk Dispatcher, IT Disponent, IT-Dispatcher, Quality Management, Webservice, webservice, support, support, system engineer, ServiceNow, Quality Assurance, Servicemanagement, servicemanagement, ITIL, API, Quality Engineer, Quality Manager, Quality Control, Servicemanager, Recommended Association Source/Application via: [https://www.commsbund.de/jobs/287612/it-service-disponent-m-strich-w-strich-d-fuer-techniker Einsatzplanung-und-wartungskoordination-in-leipzig](https://www.commsbund.de/jobs/287612/it-service-disponent-m-strich-d-fuer#

Short information about the company

WBS IT-Service GmbH is one of the leading cross-brand service providers in Central Germany. With coordinated consulting and service services, we as a competent and reliable partner support our customers in the establishment and optimization of IT-supported business processes and system operation. As a service provider, we see our core competencies in planing, providing and maintaining high-availability IT solutions under the respective requirements of our customers.

Joblocations:

04109 Leipzig, SACHSEN, GERMANY