Front Office Manager Design Boutique Hotel & SPA Goldene Rose / Incl. Manager Apartment (m/f/d)

With the Design Boutique Hotel & SPA Golden Rose in the heart of the medieval town of Dinkelsbühl in Mittelfranken, the owner family has created a design hotel in cooperation with the Bolzano architect's office NOA, which combines five existing buildings harmoniously. in combination with attic SPA, Hotel Gastronomy as well as a concert and cinema hall, the balancing act between existing and modernity has succeeded impressively. With its 57 rooms and studios, the hotel has found an individual line, which is nevertheless very united in the house. the extraordinary wellness area, with its infinity pool and the relaxation rooms in the attic is unique and unique in Germany.

For more information please visit our homepage https://www.hotelgoldenerose.de

Type of employment: Full time

Full responsibility of the reception, reservation as well as guest relation of our 5 star house ''Hotel Goldene Rose'' with a total of 57 rooms and our 4 star house at Hezelhof Hotel with a total of 23 rooms Contact person and direct management of our reception staff as well as Guest Relation Manager Service plan, - as well as holiday planning Individual guest and lobby organisation Professional care of our international guests and regular guests Active cooperation on check in and check out as well as on frequented days if necessary- Active sales and consultations Ensuring high guest satisfaction at any time Direct reporting to Rooms Division Manager Implementation of new standards and SOPs

Fun and joy at working with international guests at the highest level Fun to integrate with your expertise into a highly motivated and committed team, to develop yourself further and bring you to a new level A successfully completed training in the hotel industry, as well as sound experience in leading a reception in the upscale segment Insufficient experiences with Protel as well as Reguest are absolutely necessary Influential experiences in the areas of Front Office Administration | Training culture as well as the establishment of standards | SOPs Very good German, English and spoken. Other foreign languages are advantageous Eloquenz and a safe occurrence to be able to handle difficult situations at any time stylistic A concrete understanding of empowerment. Insufficient experience in managing employees, expanding departments and increasing efficiency

State-of-the-art, fully equipped 60 sqm department manager apartment right in the centre of the old town of Dinkelsbühl and walking to the hotel. Configuring a new success story of one of the best Design Altstadthotels in Germany 20% discount for employees and relatives in all Leading SPA companies. 50% discount for employees and relatives in all companies of the Ql Hotel Group ( Quality Lodging) one of the leading European hotel cooperations in the luxury segment. Free access to the Digital Training Academy for countless further education Various employee benefits in our homes (Family & Friends Rats) Clear transparency, empowerment, initiative, target agreements and structured incorporation Estimated by a cooperative and value-assurance leadership in the workplace Work in one of the most modern jobs with innovative high-end infrastructure Work Life Balance is not just a word for us but a must. Living in one of the most beautiful places in Germany with a top infrastructure. Numerous training opportunities Transparent, effective and short paths of decision by a owner-managed company Targeted schedules, so that free wishes are always observed if possible. Modern and mobile time recording system for a continuous transparency of working hours and multi-hours worked. .