Senior Network Operations Manager (m/f/d)

Conducting network migrations and transformation projects, in particular in data centers and connecting them to central network structures - from planning to transfer to regular operation Control of external network and data center service providers and coordination of their services across provider and team boundaries Monitoring of Service Level Agreements (SLAs), key figures (KPIs) and contractually agreed services as well as initiation of measures in the event of deviations Operational control of network services, regular service reviews and creation of management and service reports Coordination of critical network disorders and escalations, clarification of responsibilities and follow-up of causes analyses and improvement measures Identification and assessment of risks and dependencies in migration and ongoing operation and control of measures to ensure service continuity Development of network services, operating processes and cooperation with service providers taking into account the requirements of the LBBW Group Cooperation with IT architecture, IT security, information security, specialist areas, purchasing and outsourcing management as well as participation in audits, audits and compliance with regulatory requirements on external IT services

Complete study of (economic) informatics or news technology or a comparable qualification Multiannual experience in network operation as well as in the management of complex network migrations or transformation projects Experience in managing external network service providers in the banking or financial environment Knowledge of modern network infrastructures and network services as well as their operational requirements and manufacturer certifications such as CCNA, CCNP or CCIE Knowledge in IT service management, especially in incident, problem, change and escalation management Experience with control using SLAs and KPIs as well as with the analysis of service quality and operating risks Knowledge of regulatory requirements for IT services in the banking environment, in particular DORA and MaRisk Structured operation and experience in handling critical operating situations Experience in coordination with internal stakeholders and external service providers as well as in the negotiation and enforcement of agreed services readiness for occasional travel, also at locations of the providers Very good knowledge of German and English in word and writing

Modern talent management for career development Active promotion of a good reconciliation of work and private life (including flexible working hours, sabbaticals and the possibility to work in part on a mobile or home office) Attractive occupational pensions Comprehensive health management (e.g. cooperation with gyms, occupational medical service, preventive examinations) Interesting leasing possibilities, e.g. Job-Rad, Tablet, Smartphone Great lunch offers (bio, vegetarian or vegan) Several daycare centres