MSX International GmbH | Germany | 44xxx Dortmund | Permanent position | Full time / Home office | Published since: 06.11.2026 on stepstone.de
Technical Delegate / Flying Doctor (m/f/d)
Company description MSX International> supports leading car brands worldwide and helps repair services, customer satisfaction and after-sales activities in more than 80 countries. We are looking for an experienced specialist in vehicle diagnostics, retailers and workshops in complex vehicle problems MSX International> supports leading automotive brands worldwide to improve repair performance, customer satisfaction and after-sales processes in over 80 countries. With more than 5,000 employees, we are globally represented in more than 80 countries and employ our expertise in the following areas: Consumer engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales
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Your tasks • Your profile • What we offer
Escalation partner, if others don't go on – and help reduce downtime and do repairs right at the first time.
Implementation of external and remote operations to support traders, authorized workshops and technical centres across Europe to reduce vehicle downtime and residues. diagnosis and solution of complex technical incidents to customer vehicles, including advanced electrical/electronic and multiplexing errors. Analysis of problems on individual vehicles and systematic fault patterns affecting several vehicles; Abduction of immediate measures and corrective measures.Use of OEM diagnostic tools (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming and parameterizationsElaboration of individual cases as well as overarching technical topics in all fleetsDeveloping clear technical reports and case updatesCoaching of technicians and practical instructionsIn introducing recurring problems into continuous improvement
Found experience in vehicle diagnosis / technical support / workshop or field service • Detectional ability to fix complex electrical/electronic errors • Practical experience with OEM diagnostic tools • Safe handling of schematics and technical documentation • Experience in working with workshops, engineering or technical teams • Ability to support and guide technicians • Remarkable: experience in the field service or cross-site support, multi-brand experience and background in the technical support of an OEM/importer Technical knowledge • Modern vehicle systems: drivetrain, ADAS, body electronics • Networks: CAN / LIN / FlexRay • Diagnostic techniques: root Cause Analysis, guided diagnosis, flashing Languages German knowledge of native language or comparable (C2) in word and writing Good English knowledge of word and writing
Full time Workplace Type: Customer Site Remuneration: up to EUR 60,000 - annualTechnical Specialist - Flying Doc (m/w/d) Location: Germany Working hours: 40
Further education: support for professional and personal development Working environment: A dynamic and supportive working environmentWork-Life-Balance: Flexible working hours and home office opportunities, 31 days of holiday (including Christmas, New Year's Eve and Rosenmontag)Additional services: Operational retirement, health programs and grant to the Urban-Sports ClubActive services: from the first day to utility vehicles with IT- Our proven success has led us to work with almost every car manufacturer on the market. MSX is an employer who promotes equal opportunities and explicitly welcomes applications from qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender change, religion or belief, marital status or pregnancy or maternity. As a user of the “Disability confident” program, we guarantee an interview to all disabled applicants who meet the minimum criteria for the job. If you click on the above link or any third party link in this post, you will leave this website and will be forwarded to a third party website where the terms and conditions of use and privacy policy of this website
Location
 | MSX International GmbH | |
| Dortmund | ||
| Germany |
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