NTT DATA | Germany | 38xxx, 37xxx, 36xxx, 35xxx, 34xxx, 60xxx, 65xxx, 64xxx, 63xxx, 62xxx, 61xxx, 99xxx, 98xxx, 97xxx Frankfurt, Hessen, Mitteldeutschland | Permanent position | Full time / Home office | Published since: 07.04.2026 on stepstone.de
Field Support Engineer L3 Frankfurt / Hessen / Region Mitte (m/f/d)
Field Support Engineer L3 (m/w/d) Frankfurt / Hessen / Region Mitte You are an experienced IT professional who loves complex technical challenges and reliably leads customers to success? Then you fit us perfectly! For our customer projects in the Mitte region, we are looking for a Field Support Engineer L3 (m/w/d), which combines technical expertise, service orientation and hands‐on mentality. As part of NTT DATA, you work in a global leader in digital business and IT services – with strong teams, state-of-the-art technologies and real development perspectives. NTT DATA is a global leader in digital business and IT services. As part of the global NTT group, we support companies in successfully implementing their digital transformation – with technological know-how, innovative power and a strong focus on customer proximity. In Germany, several thousand experts work to implement high-quality IT services, consulting and technology projects for our customers. Be part of a strong team that will shape the future. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
The Field Support Engineer L3 is responsible for the installation and support of IT and TK systems. With multi-year experience in system integration and sound knowledge in Alcatel-Lucent UCC, you can provide technical support and solve complex problems. Good German and English skills are required, as well as a class B driver's license. You work closely with customers and ensure that the systems work smoothly. Installation, commissioning and support of IT/TK systems as well as related applications. Analysis and elimination of system errors – both remotely and locally. Configuration, maintenance and data backup of the supervised systems. Disruption and configuration of network devices (routers, switches, firewalls, WLAN infrastructure including access points). Troubleshooting and support in Data-Center/Rechenzentrum environments. Ensuring and maintaining defined quality standards. Remote support of Field Support Engineers on Level 1 and 2. Compilation of technical and commercial documentation for services provided. Participation in readiness and readiness services. Close cooperation with customers to clarify technical and administrative requirements. Support in the arrangement of customer contacts and forwarding to sales, service or engineering teams as required.
Successfully completed training as a specialist in system integration or comparable qualification. Multiannual professional experience in a similar position as well as sound knowledge in Alcatel‐Lucent Unified Communication & Collaboration. Manufacturer experience with Alcatel‐Lucent and ideally certifications such as ACFE or ACSE. Good knowledge of the configuration of network devices (routers, switches). Advantageous: certifications such as CCT/CCNA (Cisco) or comparable evidence from other manufacturers (e.g. Juniper, Fortinet, Checkpoint). Experience in building structured network cabling in office buildings and data centers. Embossed analytical thinking capacity as well as structured and careful working. readiness for the extended safety review (Ü2 according to SÜG). Very good knowledge of German and good English. Class B licence required – company vehicle including private use is provided.
Occupational pension Bitkom employee discount Home Office Option JobRad Leasing Option Staff Technology Program (MTP) Family service Referral bonus Special days Group accident insurance Jubilee grant Corporate cars also for private use
Location
 | NTT DATA | |
| Frankfurt, Hessen, Mitteldeutschland | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad