Customer Service Representative with a focus on Complaint Management

Union Investment is known for outstanding asset management expertise and thus one of the leading investment fund companies. As part of the cooperative finance group, we have been offering private individuals and institutional customers sustainable investment solutions since 1956 with the aim of increasing the wealth of our more than four million investors.

Our culture is characterized by a high level of performance and partnership. With us all employees bring their own history. It is self-evident for us to create a working environment in which people with different genders, from different age groups, with physical impairments, different sexual orientations, social and cultural backgrounds, ethnic affiliations and religions can be themselves. We appreciate this diversity and create a community to which everyone makes a valuable contribution.

You want to actively contribute to the further development of our customer relationships in the investment deposit business? Then you're right with us. In our team, you create pragmatic solutions for intermediaries and investors – with analytical minds, fingertips and openness for digitalization. As part of our customer service team belongs to your tasks: Processing of questions and concerns of our customers and taking responsibility for the complete processing of different requests Continuous development of complaint management and quality assurance of our customer relationships Agiles, team-wide and cross-functional work environment Possibility to introduce your own ideas and thus shape processes

Experiences in dealing with complaints or complex customer topics Affinity for financial products and interest in capital markets Ability to quickly capture and understand complex facts Fun in communication and coordination with internal and external contact persons and service providers, up to seniors, sales partners and customers Sensitive handling of different interests and the ability to unite them in a solution-oriented manner. Curiosity for digital solutions and AI-based processes Self-responsible work, team spirit and desire to develop you Various educational backgrounds and work experience are also welcome. We are open to talents, their CV at first glance does not fit 100% to the requirements in our job advertisement. We are looking for the best candidates for this job and offer them the appropriate framework conditions to fully develop their individual potentials

In addition to our attractive work environment, there are also numerous other benefits and social benefits such as Mobile and flexible work Free Germany Ticket as a Job Ticket Attractive operating restaurants and coffee bars at Frankfurt and Luxembourg locations Granted lunch Free drinks at work Occupational pension Assets Employee conditions within the framework of the cooperative financial association Childcare allowance Various offers on the topics of fitness and health (e.g. Wellpass, Internal Sports and Health Care) Various leasing offers (e.g. bicycle or tech leasing) Further education Modern working environments, including a first-class IT equipment and much more! Benefits may vary according to company and location. JOBV1_EN