Junior Inhouse Consultant IT Service Management (m/f/d)

ITSM Process Management: You take over the design and development of IT service management processes with the focus on incident management, problem management and change management ITSM Tool Integration: As a central contact person, you support the integration and expansion of the ITSM tool as well as the connection of data sources and target systems Configuration Management: You support the construction of a configuration management system or a CMDB taking into account technical, organizational and cultural change processes ITSM Consulting: Competent advise and support IT specialist departments in implementing ITSM processes Process automation: The acquisition and improvement of processes and workflows as well as their implementation in ITSM tools as well as the implementation of interfaces to operating systems and the automation of entire process chains are your responsibility Service Catalogue Management: You develop and manage our service catalog

You have successfully completed your studies of (economic) informatics. Alternatively, you have a completed training to: Fachinformatiker or multi-year professional experience in the ITSM environment You convince with very good knowledge and experience in the environment process and organization design, especially in the definition of processes and their interfaces In addition, you feature high IT affinity and have (technical) knowledge in one of the following areas: ITSM tools (e.g. design, implementation of workflows), data models, modelling languages (BPMN, CIML), script and description languages (PowerShell, JavaScript, HTML, XML, JSON, SQL) Your strengths include a high degree of reliability and sense of responsibility, communication and conflictability both in German and in English, secure appearance and a pronounced team understanding A high self-motivation, readiness for learning and identification with the tasks of the team and the company as well as an independent, solution-oriented and flexible way of working complete your profile

Our offer for your use Get in touch with us and benefit from the strengths REMONDIS brings as a group of companies. Our view is directed towards the future. This is why we promote your skills and offer you safe perspectives as well as attractive benefits: flexible working hours: Your time is valuable – make your working day flexible according to your needs. Homeoffice opportunity: Work from home? No problem – we offer modern home office options. Holiday entitlement: Enough time to breathe – with us you can expect 30 days a year. Over-tariff compensation at 38-hour week: Our over-tariff compensation for a well-planable 38-hour week offers you financial benefits and work-life balance. Individual training opportunities: grow with us: individual promotion for your career and skills. Employee discounts at over 400 partners: Save on various products – with exclusive employee rebates. Collaborative cooperation and team culture: With us, we count – with flat hierarchies, respectful handling and genuine cooperation. The future belongs to you: Apply now on remondis-karriere.de. REMONDIS IT Services GmbH // Philip Raapke // + 49 2306 106-8869