Customer Support Specialist- Domains, DNS & SSL (m/f/d)

Own processing of domain envelopes, contract changes and terminations Management and processing of SSL certificates Analysis and solution of complex customer requests in the hosting environment Ensuring correct and comprehensible process processing Communication with international customers in German and English

What awaits you, too: A structured, process-oriented customer service area A high demand volume with more demanding individual cases Responsibility for real business operations in the hosting environment Cooperation with experienced colleagues Possibility to specialize in domains & hosting

Customer Support Experience, Helpdesk or Technical Support Very good English skills in word and writing Understanding structured processes and customer communication Interest in IT/hosting topics Careful and reliable operation

This position is ideal for you if you already have experience in customer service and want to further develop in the technical hosting environment.

At Hetzner Online you can expect exciting, challenging and varied tasks. Personal encounter, short decision-making paths and a pronounced DIY mentality are part of our corporate philosophy. In addition to numerous social benefits, flexible working hours (where feasible) and the possibility of developing you both professionally and personally, we offer you an attractive pay model. Benefits @ Hetzner: PARTICIPATION: You benefit directly from the economic success of the enterprise by means of a generous profit. ASSESSMENT: Free snacks and drinks, common barbecues and height-adjustable desks – enjoy many advantages in the office. SPENDENBUDGET: With a donation budget of 800 € per year, you can support a community-friendly heart project. SURVEY / FREE MOVEMENT: You will receive 6 weeks of holiday and leisure compensation for 100% of the overtime worked. We support your family with a grant of up to €100 per child. .