Employee Service Desk and User Helpdesk (m/f/d)

In a modern system and application environment, a dedicated team of colleagues will support our users in questions and problems regarding the hardware and software used in the group of companies. In addition, with your knowledge in the current Microsoft Office products, you support our users on the way to the Digital Workplace.

1st level support for our users Collection, classification/processing and documentation of malfunctions and service requests in an ITSM based ticket system – Matrix42 Create problem solutions in cooperation with 2nd Level Support Continuous monitoring and fault management Working with the optimization or Development of Service/User-Helpdesk functions Documentation of support processes and building a knowledge base

Education in the field of computer science or comparable professional experience Good knowledge of Microsoft Office products Ideal experience with ticket systems Team skills and commitment with independent action High service orientation and pronounced analytical thinking Secure and pronounced communication skills Self-employed and structured working and high sense of responsibility Very good German knowledge and good English skills

Flexible Working Hours: Flexible Working Hours with the ability to work mobile (i.e. R. max. 40% of working hours), and 30 Days Holiday

Benefits: All our Benefits can be found in the overview on our career website

Retirement Pension Plan: employer-funded pension and support for effective self-sufficiency with employer grant

Canteen / Healthy catering: in-house canteen with freshly prepared daily food, free drinks, such as water, coffee and tea, and twice weekly fresh fruit

Successful, future-oriented family business: flat hierarchies that enable quick decisions and adjustments to changes

Commuter Ticket: SCHARR-Jobrad and grant to public transport (alternative bicycle premium) for work