Head of Reception/Patient Management (m/f/d)

Börner Lebenswerk GmbH, based in Tübingen near Stuttgart, is the center for integrative medicine in Germany. With effective diagnostics and the most modern therapy methods, patients will be given a new path of healing, where conventional methods of school medicine come to their limits. The holistic view of the human being, especially in the treatment of chronic diseases, and the vision of long-term health, as well as the competence and willingness of the around 20 employees, form the basis for sustainable success. For more information please visit: www.boerner-lebenswerk.com In order to support the continued growth and to achieve the high-end goals, we are looking for a dedicated and empathic personality who is willing to take responsibility for the

Reception / patient management

Organization of reception for an excellent and individual patient experience Leadership and motivation of the reception team with currently 4 employees Ensuring ideal utilization of therapists while providing high service quality Coordination and organisational support of patient processes in the house Explaining patients about diagnostic steps, treatment contracts, therapy processes and costs independent organization of procedures for preparing samples and test materials professional communication between reception, therapy and medical management regular evaluations of the relevant key figures and ongoing process improvements

qualified training and multiannual professional experience with intensive customer contact, e.g. superior hotel industry or comparable Leadership experience in reception or office management and a pronounced communication strength structured, organised working methods as well as excellent service and customer orientation sovereign, well-kept appearance, a result-oriented way of thinking and the view for quality