Senior UX Manager B2B | User Experience Management (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. The User Experience Management department collects insights into the behaviour and visitor motivations of users (B2C and B2B) as well as their feedback on development levels in product development and ensures that the user perspective is always on the table. In cross-functional teams, the UX managers organize and design the Product Discovery together with the product managers, UX designers and analysts, ensuring that the development of the OTTO platform is aligned with the needs of our users.

Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work. You can support us with at least 30 hours per week or full-time. The place is limited to 1 year.

Optimization of the digital partner experience on the OTTO marketplace, for example in the partner portal OTTO Partner Connect. Comprehensive B2B research: support for the B2B product teams in the further development of the OTTO marketplace, as well as strategic basic research on our B2B target groups. Holistic Partner Experience: Transparent representation of the entire B2B-Journey and central partner-Pain-Points at OTTO. Integration of UX knowledge: combining partner feedback with data from web analysis and business key figures as well as accompanying product development in the 360 degree method approach. Presentation of insights into agile development teams and strategic initiatives: presentation of partner journey and current hurdles as well as potentials. Organisation of parts of the product-discovery: especially observe and understand phases. Responsible for central UX monitoring in the B2B area. You are not sure if the place fits you? – We are happy to contact Felix Naujack from the field. Do you want to live your future team and work? – As part of your application process, you will have the opportunity to do so at a later time.

Must-have: Found experience in consulting or product development in the field of usability / user experience with focus on research Experience in cooperation with interdisciplinary, agile product development teams Experience in the implementation of Product Discoveries (including Design Thinking) Practical experience in the field of UX Research, i.e. the use of quantitative and qualitative survey methods with special expertise in the field of user experience testing Found experience in conducting semi-structured interviews Found experience in the design, implementation and evaluation of online surveys (including knowledge of appropriate tools) Fast conception and observation as well as pronounced strength in analytical and conceptual thinking Sovereign presentation skills before different target groups (from product team to top management) Ability to translate insights into concrete actions and business-relevant decisions Interface Competence: Ability to communicate your B2B knowledge at the critical interfaces in the house (both in the B2B and in the B2C area) and to deal constructively with potential target conflicts (e.g. end customer needs vs. partner interests). Language level: German C1 (skilled language use) and English B2 (self-employed language use)

Nice-to-have: Experiences in e-commerce, ideally in the platform or marketplace environment (e.g. understanding of marketplace mechanics and retail needs). Optimally first experiences in research work with B2B target groups.

Experience with Web Analytics tools (knowledge of central Funnel-KPIs) Experience with Power BI Knowledge of behavioural economics

Work-life balance Hybrid working model with up to 50% remote work per month, Activity Based Working, flexible working hours (guiding time), 37.5h week, 30 vacation days, workation and Sabbatical option Compensation & additional offers Holiday and Christmas money, 15 % personal discount as well as numerous Benefits & employee offers (e.g. events, travels), pension schemes, possibility to share capital, relocation offer Professional & personal development One-week onboarding, training offers such as e.g. the OTTO Academy, digital learning platforms – including Masterplan, Coaching & Mentoring, Hospitations, Development Programs, Leadership and Expert Course, Participation Option at Fachkonferenz Health and well-being Mindfulness and stress management courses, offers for parents, occupational health & psychosocial advice Culture and cooperation Communities & Networks, Coworking & Social Spaces, Leading Principles, Regular Employee Surveys, Free Hot Drinks and Variety – Also Vegan – Food, Package Shop Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! !