Teammanager Service Operations (m/w/d)

We at The Stepstone Group have a clear and very important mission: to find the right job for everyone. With our data, our platform and our technologies, we bring job seekers and companies worldwide together to create the “Perfect Match” for both sides. With more than 20 brands, we are committed to a fair and prejudice-free recruitment in over 30 countries. Become part of our team of around 4,000 employees, redesign the job market with us and accompany us on our journey to the world's leading online job platform.

Take your next career step at The Stepstone Group and actively shape the further development of our Service Operations. You work in the Service Operations department and are responsible for the operational and strategic management of our customer service team. With your commitment, you contribute to creating excellent service experiences and increasing customer satisfaction sustainably. Your tasks: Discipline and professional leadership of a customer service team with approx. 10–15 employees:inside Building, controlling and strategic development of the teams and promoting team performance Active stakeholder management and close cooperation with other areas Ensuring qualitative and quantitative targets with focus on customer satisfaction Organisation and coordination of daily business and initiation of process and product improvements Take responsibility in projects such as system launches or process optimization

Completed studies or comparable training in economic or organizational matters Multiannual experience in managing teams in the customer service or operations environment Designed analytical and organizational skills and solution-oriented thinking Convincing appearance, communication strength and experience in stakeholder management Passion for process optimization, service quality and sustainable customer satisfaction

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .