IT-Kundensupporter Cloud Support (m/f/d)

Do you enjoy supporting sales teams in technical questions and finding solutions for customers? Do you want to ensure a smooth onboarding experience for cloud customers and actively contribute to customer satisfaction? Looking for a role that connects customer contact, problem solution and knowledge transfer?

IT Customer Support (gn) Cloud Support Full time | unlimited | Leipzig | from now on

In this role, you take responsibility for the operational support of the sales team and our customers in the area of cloud services. You help to ensure a smooth onboarding process and make sure that our customers can quickly benefit from the benefits of major cloud providers (Microsoft, AWS, Google). Your expertise in the cloud sector allows the sales team to concentrate fully on the sale while supporting your knowledge in the background.

Your tasks Sales Support & Technical Advice: Supporting the sales team to clarify technical issues and challenges Customer Onboarding & Ordering Processes: Ensuring an Efficient Onboarding and Ordering Process for Cloud Customers Customer Enablement & Self-Service: Customer Support in Using the Client Portal and Promoting Self-Service Solutions After-sales support: support for downstream customer requests and close cooperation with sales to find solutions Training & Knowledge Transfer: Training and Presentations on Cloud Themes and Internal Tools for Teams and Customers

Analytical skills: Analytical thinking as well as fun in data acquisition and analysis International environment & flexibility: joy in working in an international, dynamic environment and openness to new challenges Service & solution orientation: Impressed service and solution orientation with the pleasure of solving problems and optimizing processes Language knowledge: Very good knowledge of German and English in word and writing For us, you're more than your qualifications. We are looking for individual talents that want to grow. Even if your profile only matches 70%, don't hesitate - your uniqueness is exactly what our team needs!

Our employees are our most important capital and we are committed to making you feel comfortable with us: We trust you - our working hours are flexible JobRad (Lease a bike) and participation in the Deutschlandticket form our mobility concept The opportunity to work in the home office 30 vacation days and the option to a Sabbatical Your success is our goal: Tailored training and development opportunities await on our internal portal Individual offer of internal coaching and psychosocial advice Local health and sports services (e.g.: Blue light filter glasses grant, Bootcamp) 20% payment to the occupational pension scheme Together for the world: Get a day off for the Harmony Day to do good We promote diversity: With our DEIB strategy and Women in Tech initiative, we are committed to equal opportunities German Bundesliga tickets Benefit from the company's success through our employee share and recommendation program Get discounts at Corporate Benefits Dresscode? We don't know! Wear what you feel Onboarding Buddha for optimal entry All other benefits: https://www.softwareone.com/de-de/karriere/dach/benefits