Service Support Engineer Helpdesk (m/f/d)

Digital transformation. Reliability. Peacekeeping. We are also working with Diehl in our five subgroups Metal, Controls, Defence, Aviation and Metering and our over 16,000 employees with high pressure. Discover fascinating technologies and apply. In a trusted and courageous family enterprise, which is stable and stable – from tradition. For our site Diehl Defence GmbH & Co. KG in Überlingen am Bodensee we are looking for one: Service Support Engineer (m/w/d)

You serve our customers in the use phase and are responsible for the acceptance and documentation of customer requests in the 1st level support and for the coordination of the 2nd level support, including the provision of all necessary resources. In addition, you are responsible for the analysis and solution of complex technical enquiries in cooperation with the departments and for the planning and implementation of remote maintenance work. The creation and evaluation of damage statistics, field data analysis, the creation of training documents and the implementation of customer training in the service support sector are also part of your area of activity. In addition, you are responsible for meeting delivery dates with the customer and represent the hotline in the respective project teams. After intensive training, you will participate in the telephonic call.

For this position, a completed training paired with a further training to the state-tested technician (m/w/d) or an completed technical study is the ideal precondition. In addition, you will bring several years of professional experience, at best in 1st and 2nd level support, as well as a wide range of technical expertise. You have extensive customer orientation, very good knowledge of German and English in word and writing, a high personal commitment, and a commitment to self-contained and structured integration into new areas of activity. A secure handling of MS Office applications and SAP as well as travel services complete your profile.

Professional & personal development Flexible working times Family business Internal training programmes Industrial Health Management Note: Applications for severely disabled people are treated with the same suitability. If you are interested, please indicate your SB status on a voluntary basis. .