Hoval GmbH | Germany | 85xxx Aschheim-Dornach | Permanent position | Full time | Published since: 23.06.2026 on stepstone.de
Dispatcher Customer Service (m/f/d)
Our regional customer service teams provide more comfort in heating, cooling and ventilation – for customers from Hoval across Germany. Prompter service through regionality, well-founded know-how and cordial support distinguish us.
As a leading technology company, Hoval has been thrilling with groundbreaking system solutions for heating and climate technology for decades. In order to offer our extensive service to our customers, we need motivated personalities that use their knowledge in a targeted manner.
Within a team at our branch in Aschheim you are responsible for optimal customer support. .
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Your tasks • Your profile • What we offer
Our regional customer service teams provide more comfort in heating, cooling and ventilation – for customers from Hoval across Germany. Prompter service through regionality, well-founded know-how and cordial support distinguish us.
As a leading technology company, Hoval has been thrilling with groundbreaking system solutions for heating and climate technology for decades. In order to offer our extensive service to our customers, we need motivated personalities that use their knowledge in a targeted manner.
Within a team at our branch in Aschheim you are responsible for optimal customer support.
You are the first contact person on the phone and advises customers of Hoval professionally and friendly to their concerns You plan service operations so that the technicians in the field service are as fast as possible with customers and travel short distances In the background, you suggest that Hoval's customer service works as well as at the lanyard: You agree well with the technicians in the field, pass on relevant information across the team and submit master data in the systems You coordinate the personnel deployment planning of the customer service technicians in compliance with, control and monitoring the legal regulations (e.g. steering and rest periods, working time etc.) You have an organizational and planning skills and joy in dealing with people
Ideally you have a completed commercial training and/or industry knowledge in heating construction, but also cross-enterers from customer service are welcome with us The secure handling of the MS Office products as well as the first touch points with SAP R3 belong to your IT skills In hectic moments, you keep a cool head and go solution-oriented to challenging situations You have good knowledge of German and communication skills Own-responsible and structured operation as well as a high service readiness complete your profile
Family corporate culture with over 80 years of tradition A collegial and respectful working environment with open discussion culture and flat hierarchies Modern office, equipped with the latest technology A quick introduction is of course for us so that you can be integrated into our team as soon as possible Future-oriented field of activity with space for own ideas
Location
 | Hoval GmbH | |
| 85609 Aschheim-Dornach | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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