Schwarz Digits | Germany | 74xxx Heilbronn | Permanent position | Full time | Published since: 20.05.2026 on stepstone.de
Transition Manager - Service und Support (m/f/d)
Qualification: You have a completed degree (BWL, Business Informatics, Computer Science) or a comparable qualification with a focus on IT service management Experience: You bring well-founded experience in transition management, project management, or in building IT support structures ITIL expert: You are safe in the ITIL processes and know how to translate theory into the practical support world Cloud confession: Ideally, you already have experience in the environment of cloud technologies (IaaS, PaaS) and understand the dynamics of agile service models Communication strength: You can moderate complex situations according to target groups – from the technician to the decision-makers on the customer side Language skills: You have excellent knowledge of German and English in word and writing Mindset: You are characterized by a high solution orientation, empathy for customer needs and a structured way of working
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Your tasks • Your profile • What we offer
Black Digits creates the technological foundation for digital freedom of choice in Europe. As an IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the Lidl and Kaufland trade divisions as well as the Black Production and PreZero. At the same time, we act as an independent provider on the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of cloud, cyber security, data & AI, communication and workspace. You also contribute to the digital freedom of choice in Europe.
With us you work at the interface between agility and security: You benefit from the fast decision-making, enjoy real design spaces in your projects and build on the stable foundation of the Schwarz Group.
Early customer support: You already pick up our customers in the early project phase and prepare them for the transition to our support structures Service transfer: You are responsible for the structured transfer of applications and services to the 1st and 2nd Level Helpdesk Process design: You define and implement the necessary support processes (SLA, OLA) and make sure that the support teams have all the necessary information Interface Management: You act as a central hub between the customer, customer support and our internal product support teams Quality Assurance: You make sure that the documentation and knowledge from the project phase flow sustainably into our knowledge databases Onboarding optimization: You are constantly developing our transition methodology to make the onboarding experience even more efficient for our customers Service Transition Onboarding Training: You Training Customers Our Support Services & Knowledge Library and Their Use Service Transition Run Training: Support Processes & How and Support Tools (Basic Ticket Handling)
Location
 | Schwarz Digits | |
| 74076 Heilbronn | ||
| Germany |
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