Academic Work Germany GmbH München | Germany | 81xxx, 80xxx München | Full time | Published since: 26.05.2026 on stepstone.de
Customer Service Manager (m/f/d)
About the position In this versatile role as Customer Service Manager (m/w/d), you are the central interface between sales, logistics and international customers. You’re not a pure “processor” but a proactive fellow thinker: you’re taxing the national and international express shipments, pleading the ERP system and supporting the sales team with great effort. As this is a dynamically growing company, you work very autonomously and develop professionally quickly – all the way to full-fledged accessibility within the team. This employment is a transfer of workers. A long-term acquisition in permanent employment after one year is planned. .
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Your tasks • Your profile • What we offer
Supply Chain Management: Responsible Warehouse and Material Management as well as Organization of Worldwide (Express) Shipment Customer Support: Processing of customer orders, master data maintenance in the ERP system and creating offers in close coordination with sales Export & Compliance: Monitoring export regulations and ensuring traceability of highly sensitive medical devices Purchasing & Returns: Internal purchasing of shipping materials, price negotiations with suppliers and coordination of the RGA process Interface function: Proactive support of the sales team with high project printing – you stay on the topics and set priorities
Completed training or studies (ideally as a forwarding or industrial businessman, BWL, International Relations or similar) Good French knowledge of word and writing Flowing German and English skills First experiences in ERP systems Strong customer orientation and strong communication skills High care and structured working
Attractive remuneration: A salary package up to €70,000 p.a. (depending on experience) Takeover perspective: A long-term planning with a planned permanent employment after one year in employee transfer Top accessibility: A modern office with ideal connection to the S-Bahn train station Crisis-proof industry: a future-oriented workplace in high-end medical technology Team-Spirit: A family environment where “Hands-on” is lived and your own initiative counts
Location
 | Academic Work Germany GmbH München | |
| München | ||
| Germany |
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