Brainlab | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 23.09.2026 on stepstone.de
Support Specialist Imaging Systems - Germany
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office. Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction Support product launches by coordination setup, testing, and user onboarding Document all service activities and in compliance with standards Collaborate close with other teams (sales, engineering, clinical support) to ensure a seamless customer experience
Degree in electrical engineering, electronics, mechatronics, or similar Ideally first experience in technical support, preference in the healthcare sector Familiar with X-ray systems and/or scanner technology (a plus) Strong IT, networking, and troubleshooting skills Independent, structured, and solution-oriented working style Excellent communication skills in German High willingness to travel national (up to 80%), with the possibility of occasional international Confident use of MS Office; Salesforce knowledge is an advantage Valid drivers license
Products: Loop X, Airo. Learn more about Loop X by clicking here. A dynamic-supportive, international team Meaningful work with a lasting impact on medical technology Company car, cell phone, laptop - so for private use Flexible working hours as well as homeoffice Comprehensive training and continuing education opportunities
Location
 | Brainlab | |
| Frankfurt am Main | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad