Sheraton Berlin Grand Hotel Esplanade | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time | Published since: 23.06.2026 on stepstone.de
Rooms Division Manager (m/f/d)
Welcome to Sheraton Berlin Grand Hotel Esplanade, an urban oasis with modern design and intuitive service in the heart of the city's cultural centre. Discover a new, impressive style of Berlin hotel history, just steps from world-famous art museums, music, theatres and the exclusive shopping facilities at Kurfürstendamm and the well-known department store KaDeWe. Enjoy an atmosphere at the same time calmed and revived, where intelligent style meets relaxed comfort and Berlin opens up to you immediately. Visit our inspiring hotel in Berlin, Germany – a unique retreat in a central and best connected location. Esplanade OpCo GmbH took over the management of the hotel as of 1 December 2025. It belongs to Step Partners Europe GmbH, based in Frankfurt am Main. Step Partners is an experienced hotel operator focusing on the strategic development, positioning and sustainable value enhancement of premium hotel properties in Europe. Currently, a comprehensive refurbishment investment of around 40 million euros is planned for the hotel in order to further develop and reposition the house in a future-oriented manner.
Type of employment: Full time
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Your tasks • Your profile • What we offer
Total Responsibility for Rooms Division: Front Office, Housekeeping, Concierge and Guest Services. Ensuring an exceptional service quality that meets the needs of our guests in a 5-star house. Staff management and development: planning, motivation, training and promotion of the team to guarantee service at the highest level. Optimizing processes and processes to increase efficiency while ensuring a first-class guest experience. Budget responsibility, forecasting and reporting for all areas of the Rooms Division. Close cooperation with other departments (e.g. R&B, Sales, Technology) to ensure a smooth hotel operation. Implementation of standards and guidelines of the upscale hotel industry and the Marriott family. Monitoring of guest feedback and quality controls to continuously provide exceptional service. Representation of the hotel at internal and external meetings as well as special guest events to embody the brand and service philosophy.
Complete training in the hotel industry or a comparable qualification. Multiannual experience in the management of the Rooms Division, ideally in a 5-star hotel or comparable superior hotel industry. Experience in leading teams in front office, housekeeping, concierge and guest services. Service orientation at the highest level – you know how to offer exceptional guest service. Organisational strength, durability and flexibility, even in peak times. Excellent communication skills and sovereign appearance to guests and employees. Very good knowledge of German and English, other languages of advantage. Knowledge of international standards (e.g. Marriott) is a plus. Teamplayer mentality and pleasure in promoting and motivating employees.
We offer you a restart in a great team with a lot of cohesion. Exciting times are coming. Do you want to go with us?
As part of the Marriott family, you also benefit from all the benefits of a global hotel group, including: Employee discount on overnight stays worldwide Training opportunities and training programs
Location
 | Sheraton Berlin Grand Hotel Esplanade | |
| Berlin | ||
| Germany |
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