Team Leader Customer Service (f/m/d) international medium-sized companies

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO is represented throughout Germany with more than 20 locations.

Our client is a successful internationally established independent IT service company with a well-known customer portfolio and a crisis-resistant growth of +20% in recent years. The strength of an international group in the back (more than 1,000 employees worldwide), our client, as a subsidiary with 80 employees at its Frankfurt am Main site, has preserved a medium-sized family business culture. The solvent company continues to grow healthy and is looking for reinforcement in customer service at the next time.

In the position as a team leader Customer Service (m/w/d), you are a central interface within the company and to important customers. They are responsible for the smooth handling of the contracts, from supply skalkulation to communication with customers and suppliers to processing complaints. In addition, you take over the team management for a team of 8 people.

When searching, we address people with relevant experience in customer service, contract management, sales delivery or customer service. For beginners: our client is very open. The personality is decisive.

Place of use: Raum Frankfurt a. M.

Responsibility for smooth contract management with important customers Checking offers and recording in the system (Salesforce and SAP) Create calculations, offers and invoices for contract extensions, early terminations etc. Processing of complaints and damages Control and release of invoices and preparation and creation of customer accounts Communication with customers and suppliers as well as important interface to the sales team Professional and disciplinary leadership of a team of 8 persons

Successfully completed studies Ideally experience in a service industry, e.g. IT, finance, insurance, staff or the like (but not a must) Leadership experience in the environment of customer service, sales service, etc. Safe handling of MS Office and ERP systems Team player with Hands-on Mentality and a view over the edge of the plate Engaged organizational talent with independent, careful working Excellent German and good English skills

Security: They come into a fast-growing, crisis-resistant company with a strong global mother in the back Quick decisions, short ways: Slender processes in voting and implementing innovations Family corporate culture in a sympathetic team Attractive remuneration, individual training opportunities, flexible working hours and home office