CRM Manager (m/w/d) – limited to 18 months

Our aim is to provide medical professionals with the best possible solutions to find the right answer for any challenge. Fresenius Kabi is a pioneer in health for the coming decade. We live diversity and appreciate different personalities and attitudes.

Traditional sense of Fresenius

Fresenius employs around 190,000 people around the world who are committed to getting more and more people access to better and better medicine. In international teams we work to improve the lives of sick people. Regardless of the area in which the Group operates, our employees convey the meaning of our common endeavour and action: for themselves, for the patients and for Fresenius. Our work saves life and makes extraordinary health care reality.

Fresenius Kabi is a globally active healthcare company that offers medicines and medical devices for infusion, transfusion and clinical nutrition. Our products and services are used in the therapy and care of critical and chronically ill patients. As a CRM Manager (m/w/d), it is your task to fully support, develop and actively shape the introduction of a new system. You act as a central interface between management, sales and IT and ensure that processes can be efficiently mapped and data-based.

Preparation and monitoring of the introduction of a new CRM system Ensuring ongoing operation of the existing system Analysis and optimization of CRM processes in close coordination with the departments Recording, evaluation and implementation of user requirements Control of internal and external service providers and project participants Development and implementation of training concepts for end users Creation of dashboards and analysis for sales support Coordination of the IT co-determination process in cooperation with the works council

Complete study of business informatics, BWL with focus on IT or a comparable qualification At least 2 years of professional experience in the CRM environment Very good knowledge of MS Office, CRM systems (in particular Salesforce) Experiences in pharmaceutical or healthcare Proven competence in project management and team-wide cooperation SAP knowledge of advantage Outstanding analytical and conceptual skills Communication strength, organizational design and customer orientation Good knowledge of English (B2) and very good knowledge of German in word and writing JOBV1_EN